Manager - Ambulatory Operations

JOB SUMMARY

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. This paragraph summarizes the general nature, level and purpose of the job. The Ambulatory Operations Manager oversees the operations of ambulatory sites to create a cohesive and aligned patient-centered experience throughout the ambulatory network. The Ambulatory Operations Manager provides leadership and oversight to staff, coordinates resources, and supports physicians and clinical leadership to ensure efficient operations, compliance with quality standards, and strong patient outcomes. This role also participates in strategic planning, space management, and process improvement initiatives to support the long‑term growth of ambulatory services.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. Provide operational oversight for daily site(s) management, including staffing, workflow coordination, patient experience standards, and site-level resource utilization. Manage operational and capital budgets, monitor financial performance, and address variances to achieve fiscal accountability. Partner with LPCH Administration, clinical chiefs, and physicians to develop and execute site-specific operational plans that align with organizational goals. Apply Lean management and Daily Management System principles to improve efficiency, streamline patient flow, and ensure consistent site operations. Establish, communicate, and monitor administrative policies, procedures, and standards to ensure alignment with clinical practices and compliance with regulatory requirements. Respond to and analyze patient complaints, identify trends, and lead resolution efforts to improve patient experience. Participate in leadership committees, workgroups, and interdepartmental initiatives to ensure smooth coordination across ambulatory sites. Support onboarding of new providers and staff, ensuring appropriate resources, training, and integration into site operations. Recruit, supervise, and develop staff, anticipating practice needs and aligning staffing models with patient demand and new service offerings. Collaborate with physicians and allied health professionals to develop workflows, protocols, and operational improvements. Coordinate and implement space planning, building transitions, special projects, and technology or equipment needs. Ensure ongoing compliance with quality standards, policies, and all applicable federal, state, and local regulations. Implement process improvements related to patient flow, appointment scheduling, and resource utilization to enhance patient care and cost-effectiveness. Other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in a work-related discipline/field. Experience: Three (3) years of related experience in health care, business management, clinical services, or a related field, including administrative or managerial positions. License/Certification: None required.

KNOWLEDGE

Knowledge of healthcare operations, patient service delivery systems, and applicable federal, state, and local regulations. Knowledge of project management processes, Lean management tools, and operational improvement methodologies. Ability to adjust communications to fit the needs and level of understanding of diverse audiences. Strong interpersonal skills with the ability to build and maintain effective relationships across all levels of the organization. Ability to provide leadership and influence others through coaching, training, and performance management. Ability to analyze operational challenges, solve problems, and implement effective solutions. Ability to work effectively within a matrixed organization and collaborate with clinical and administrative leaders. Ability to partner with physicians and staff to set targets, monitor progress, and achieve organizational goals.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

PAY RANGE

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $56.96 to $75.52 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr Stanford Children's Health | Lucile Packard Children's Hospital Stanford