Service Manager

Service Manager

Dallas, TX; Oklahoma City, OK; Tulsa, OK

Position Overview

We are seeking a dynamic and results-driven Service Manager to join our team. This key leadership position will oversee the service department at every Digi location, including owning profit and loss management, assist with sales of recurring service agreements, and developing and implementing of our maintenance service programs. The Service Manager will play a critical role in ensuring the highest level of service delivery and customer satisfaction across all branches by supporting Digi's service technicians. This is an in-person role that can be based out of any Digi office.

Key Responsibilities

• Service Department Leadership: Lead and manage the service department's operations, ensuring optimal performance, efficiency, and financial health, including responsibility for the P/L.
• Sales of Service Contracts: Collaborate with sales teams to develop strategies for increasing service contract sales and renewals.
• Maintenance Program Development: Develop, plan, and refine our maintenance service programs to meet evolving customer needs and industry standards.
• Team Management: Oversee both remote support and onsite service technicians, ensuring they provide top-of-the-industry service levels to customers.
• Service Delivery Excellence: Ensure timely and high-quality service delivery across all branches, maintaining the highest level of partner and customer satisfaction.
• System Optimization: Working with the IT team, ensure our ticketing systems and processes are optimized for industry leading employee and client experiences.
• Partner Relations: Foster strong relationships with clients and partners to ensure satisfaction and continued service opportunities.
• Cross-Department Collaboration: Work closely with other departments, including sales and operations, to ensure seamless integration of service programs and initiatives.

Qualifications

• Experience: 5+ years of experience in service/service management, preferably in the security systems or low voltage industry.
• Leadership: Proven track record of leading and developing high-performing service teams in a multi-location environment.
• Technical Knowledge: Preference will be given to candidates with a strong understanding of low voltage systems, security technologies, and industry best practices.
• Communication: Excellent verbal and written communication skills, with the ability to interact with technical teams, clients, and executive leadership.
• Problem Solving: Demonstrated ability to solve complex service delivery challenges while maintaining a customer-centric approach.
• Education: Bachelor's degree in business, engineering, or a related field is preferred, or equivalent work experience.

Benefits

• 3 weeks vacation accrual rate after first year of employment
• Paid sick time included
• 9 company-wide paid holidays throughout the year
• 401k plan w/corporate matching structure
• Full health benefits offered - medical, dental and vision
• Included life and long-term disability insurance, additional available for purchase
• Accident/critical illness insurance available for purchase
• Required training/licensing paid for by company
• Voluntary professional development opportunities
• Company laptop, company phone, uniforms and gear

Physical Requirements

• Must be comfortable utilizing a computer in an office setting for long periods of time.
• Must be comfortable traveling to and working on job-sites.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.