Front Office Supervisor

Position Front Office Supervisor Department Front Office Reporting Front Office Manager, Assistant Front Office Manager Purpose The main purpose of the Senior Front Desk Agent is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist. Essential Functions To be thoroughly acquainted with all check‑in policies and procedures. To be thoroughly acquainted with all check‑out policies and procedures. To be familiar with guest scenarios. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities. To be familiar with general organization set‑up. To be familiar with the inter‑relationship between the different departments. Must be able to train new associates. Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager. Hotel Specific Essential Functions To be thoroughly knowledgeable of all Nucleus procedures, reports. Tools and Equipment Computer and printer, typewriter, telephone, pen/pencil, photo‑copying machine, facsimile machine Working Environment Interior and on occasion exterior of hotel with exposure to weather conditions. Equal Opportunity Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts