IT Technician

Cloudhq It Support SpecialistThis role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.Principal Duties and ResponsibilitiesRespond to IT support requests through the company ticketing process; troubleshoot, resolve, document, and escalate issues as appropriate.Provide desk-side, phone, and remote support for Windows and macOS computers, mobile devices, printers, peripherals, and approved business applications.Prepare and deploy laptops, monitors, docking stations, mobile devices, and accessories for new hires, transfers, replacements, and temporary users.Support employee onboarding and offboarding activities, including equipment preparation, account-access coordination, asset recovery, and checklist completion.Install, configure, and support Windows 11, Microsoft 365 applications, Microsoft Teams, OneDrive, Box, and other company-approved software.Assist with basic Microsoft 365, Microsoft Entra ID, Intune, and endpoint security tasks under established Corporate IT procedures and access controls.Support conference-room technology, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, and room-control panels.Maintain accurate hardware, software, mobile devices, and accessory inventory records; perform periodic asset checks and organize IT storage areas.Perform routine workstation maintenance, software updates, equipment testing, and replacement coordination.Troubleshoot basic wired and wireless connectivity issues and escalate network, security, server, or infrastructure incidents to the appropriate team member or vendor.Coordinate with approved vendors for equipment delivery, warranty service, cabling, conference room, and office technology work.Create and maintain clear support notes, setup instructions, inventory records, and end-user knowledge articles.Follow company security, privacy, acceptable-use, and data-handling requirements; promptly report suspected security incidents.Provide backup coverage for Corporate IT team members and assist with office technology projects and special assignments as needed.RequirementsEducation: Bachelor's Degree – IT, highly preferredExperience: 1-3 years of technical support experienceRequired Knowledge/Skills/Abilities:Experience and/or education in computer networking, PC/Mac environments, server support, phone system administrationExperience with Microsoft Office 365, Active Directory, Remote Desktop support systemsStrong communication skills with excellent customer service orientationWorking knowledge of the General Data Protection Regulation (GDPR)Ability to prioritize, multi-task, and be self-motivatedAvailability for on-call support and the occasional weekend or after-hours supportPreferred Qualifications:Cisco hardware, Exchange, and cloud environments is highly desired