Chick-fil-A Crossroads BOH Leadership

Back of House Leadership Team Member

A member of our Back of House Leadership Team is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They are passionate about developing people, ensuring food safety and quality, and creating an environment where team members can thrive. They have strong character, take initiative, maintain a high standard of excellence, and work with a sense of urgency at all times. Our BOH Leaders are responsible for supporting senior leadership in executing daily kitchen operations, maintaining food safety standards, and holding team members accountable to Operational Excellence. A BOH Leader's two main areas of focus are ensuring the kitchen operates effectively and efficiently while coaching and developing team members. BOH Leaders lead by example and set the standard that others will follow.

Position Type: Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Free Online College Opportunity
• Competitive pay

Leader Responsibilities:

• Participating operationally in day-to-day kitchen activities in a high-volume, fast-paced Restaurant
• Ensure food safety, food quality, and cleanliness standards are consistently executed
• Assist in training and onboarding new Back of House Team Members
• Set the tone for each shift and act as a role model for the kitchen team
• Coach and develop Team Members through real-time feedback and accountability
• Monitor kitchen systems to ensure speed, accuracy, and operational excellence
• Lead food production while maintaining Chick-fil-A standards and procedures
• Be a positive, encouraging team player who fosters teamwork and engagement
• Open and/or close the kitchen and lead shifts
• Manage inventory, waste, and product rotation as assigned
• Maintain equipment, organization, and cleanliness throughout the kitchen
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Reliable transportation
• Ability to work in a fast-paced environment
• Strong leadership skills with a desire to serve and develop Team Members
• Strong commitment to food safety, quality, and operational excellence
• Ability to manage Team Member behavioral and performance issues
• Ability to coach, motivate, and hold Team Members accountable
• Ability to work in a team environment with shared ownership and responsibility
• Ability to lift, carry, push, and pull up to 50 pounds as needed
• Ability to stand for extended periods and work in varying kitchen temperatures
• Prior experience as a shift lead, crew lead, supervisor, team lead, kitchen manager, restaurant manager, or restaurant assistant manager is not required but is preferred

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.