Xfinity Retail Sales Consultant

Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to ensure customers are satisfied and cannot envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike. Job Description What you will be doing Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Providing outstanding customer service during all interactions. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have about current or new services, making changes to account data, upgrading service levels, and processing all general service requests. Acting as a brand ambassador to promote Comcast/Xfinity products. Providing expert‑level understanding and passion about technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Contributing to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready for a career with no limits. What are you waiting for? Show the world what you’re made of! What you will need to have High School Diploma or equivalent. Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25‑pound boxes and move around the store constantly. Perks and Benefits Comcast provides best‑in‑class benefits. Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar‑to‑dollar matching. Employees at all levels are expected to: Understand our Operating Principles and use them as guidelines for how you do your job. Own the customer experience, think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team, make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors, and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills Customer‑Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self‑Motivation; Critical Thinking; Problem Solving; Communication; Resilience; Professional Integrity Salary Base Pay: $18.00 Base pay is one part of the total rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of an applicable plan; most non‑sales positions are eligible for a bonus. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Education High School Diploma / GED Relevant Work Experience 2‑5 Years #J-18808-Ljbffr