Reservations Coordinator - Hilton San Francisco Union Square

Hilton San Francisco Union Square Reservations Coordinator

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Just two blocks away you will have direct access to the Muni and BART. Here you will enjoy free meal on shift. We know that you'll love being a part of the Hilton team!

The team is currently seeking a detail-oriented Reservations Coordinator to join our team. The ideal candidate will be responsible for processing group reservation information including rooming lists, suites, resumes, and billing requirements while ensuring accuracy and exceptional guest service. This role communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office, as well as processes reservation request calls as appropriate. Candidates should possess strong organizational, communication, and multitasking skills, with the ability to work efficiently in a fast-paced hospitality environment.

Shift Pattern: Full-Time

Shift Schedule: Monday through Friday, with shifts scheduled from either 8:00 AM 4:00 PM or 9:00 AM 5:00 PM.

Hourly Rate: $35.55 per hour

What will I be doing:

Processes group reservation information including rooming lists, suites, resumes, and billing requirements with a high level of accuracy and attention to detail. Communicates and verifies reservation details between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office to ensure seamless coordination and guest satisfaction. Handles reservation request calls and assists guests in a professional, timely, and courteous manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!