SENIOR PROGRAM MANAGER, DIGITAL & SELF-SERVICE DELIVERY

Job ID: 31158170Company: Abbott LaboratoriesLocation: United States - Illinois - ChicagoJob Type: Full timeCategory: Information TechnologyIndustry: HealthcarePosted Date: 2026-08-11Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.The OpportunityAt Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.Our locations in Chicago or Waukegan, IL are seeking a Senior Program Manager Reporting to the DTS Digital Delivery Director responsible for Self Service Delivery. This role is a full spectrum IT program delivery leadership role focused on the development of current and next generation Digital and self-service solutions by establishing and maturing the delivery service organization that provides services to the Diabetes Care business unit within Abbott.This role is accountable for contributing to and executing a clear vision by adapting and building an agile minded culture to meet our Digital and Self- Service product strategy. The incumbent is to provide overall delivery leadership for a portfolio of critical, large scale digital, Self Service and customer experience implementation programs by the DTS organization.Your ability to build a culture of accountability, incremental value delivery in line with commitments, continuous improvement working with a high performing globally dispersed team consisting of internal and external individuals is critical to the success of this role. Your curiosity, technical background, experience managing parallel delivery programs and drive to succeed will be key success criteria.As a member of the global Digital and Self-Service team, reporting to the Digital Delivery Director, you will form a global leadership team that leverages the skills within our global team, builds a culture respecting and valuing the different inputs from our team and strives to find commonality that helps our team find our next level of capability to deliver.WHAT YOU’LL DO Initiate and Plan IT ProjectsUnderstanding Abbott’s strategic vision and market needs for delivering best in class digital and self-service products that help Abbott fulfill the promise of human potentialWork with Strategic Business and Executive IT Management to establish project goals and business cases. Interface with executive management on significant matters often requiring the coordination of activity across organization unitsPartner with IT BRMs (Business Relationship Managers) to understand ongoing project demand and balance against capacity. Develop prioritization framework to optimize project delivery leveraging velocity to determine estimates for future demand. Ensure program delivery is aligned with overall strategic goals by balancing tactical solutions with long term technology roadmapEstablish priorities of program teams, select methods and techniques to lead a portfolio of programs to completionProject DeliveryBuilding a customer obsessed culture that focuses on customer success and brand reputation as its primary goalManaging IT delivery and product management teams through the discovery, ideation, planning, design and technical development of minimum viable products and enhancements on an agile release scheduleDriving timely delivery for a portfolio of projects, and platforms within your remitLeveraging project delivery best practices to build detailed project plans ensuring dependencies and critical path are identified and stringently managedProviding Agile best practices across the organization; this will include coaching and mentoring Project Managers, product owners, and developersInstilling a culture of agility, automation and continuous improvement, ensuring new features and changes are deployed quickly, safely and with quality leveraging automationMaking appropriate trade-offs to optimize time-to-market, clearly communicates goals, roles, responsibilities, and desired outcomesMonitoring and managing program and project performance including financials, ensuring the portfolio is progressing as compared to the original plan budgetEstablishing frameworks to track milestones, goals and objectives, communicate progress and help identify impediments, risks and issues early on, makes recommendations to resolve issues, and works with senior / executive management and sponsor to gain agreement for resolutionResource and Team ManagementRecruiting and managing a world class software engineering and digital product organization that delivers with velocity and quality while driving a culture of excellenceProvide effective employee performance management utilizing goals, constructive feedback and coaching for improvementBuilding a culture of continuous improvement within the delivery team to achieve the balance between delivery and operational excellenceCoordinate resources to ensure program and business needs are addressed through proactive priority management with business leadersManages, motivates and mentors cross-functional and enterprise IT project teamsAccountable for the supplier resourcing mix strategy for ensuring the successful delivery of the portfolio.Quality ManagementResponsible for compliance with applicable Corporate and Divisional Policies and ProceduresAccountabilityManages multiple Programs / projects at the Division LevelMakes strategic decisions that impact the Division or siteDirect Budgetary responsibility: $0-$8MM or greaterBusiness Impact and Risk: $0-$800MM or greater. Mission critical/strategic to business. Division, multi-Division, or Enterprise affectedEDUCATION AND EXPERIENCE YOU’LL BRINGRequired Qualifications:Bachelor’s Degree / master’s degree preferredMinimum 13 years of experience in delivering large scale IT solutions in an enterprise digital landscape. Experience or familiarity with technologies and best practices in areas not limited to: Digital Marketing, eCommerce, web content management, mobile solutions, social engagementExperience managing complex programs involving multiple projects managers and cross-functional development/testing teamsDemonstrated ability to creatively approach business problems and establish course of actionStrong leadership skills, having knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence) and the ability to lead Agile programsExcellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skillsExperience working in matrix global organization with strategic sourcing partners where success requires broad orchestration of resources and servicesPreferred Qualifications:Broad IT ability in various disciplines, that include establishing Agile development methodologies, cloud infrastructure, cybersecurity, organization change management, etc.Financial skills and process skills; an understanding of the company's financial practices and goals and ability to manage team’s financialsExperience managing high performing software engineering teams building custom business solutions in various technologies (e.g. Java, PHP, JS, React, bootstrap)Hands-on software engineering experience preferred.Misc: This is an onsite role at Abbott location in IL This is not a remote role/opportunity.Apply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at , and on Twitter @AbbottNews.The base pay for this position is $129,300.00 – $258,700.00. In specific locations, the pay range may vary from the range posted.Skillsagileit program managementproject deliveryagile release managementjiraconfluencescrumstrategic sourcingkanbansafedigital marketingecommerceweb content managementmobile solutionssocial engagementsoftware developmentcross-functional team leadershipfinancial managementcloud infrastructurecybersecurityprocess improvementperformance managementresource managementrisk managementsupplier managementjavascriptreact