Associate Account Manager, Personal Lines

Job Description

Job Description

Salary: $40,000 - $55,000 Annually

Associate Account Manager, Personal Lines

The J. Morey Company - an Ori-gen Family Company

Salary Range: Final compensation will be determined based on experience, licensing, technical expertise, and overall qualifications.
Reports To: Personal Lines Manager

Build a Career with Purpose

At the J. Morey Company, we believe insurance is about more than policies and premiums- it's about protecting individuals, families, and the communities we serve.
As part of the Ori-gen family of companies, we are proud to carry forward a legacy built over 45 years of trusted relationships, service, and community impact. Our mission is simple:

Remember where you came from...and create a new future for the generations that follow.

We are looking for professionals who take pride in helping others, delivering exceptional service, and building meaningful relationships. If you're looking to launch or grow your career with an organization that values integrity, collaboration, and community involvement, we'd love to hear from you.

Position Overview

The Personal Lines Account Manager supports the servicing and retention of personal insurance clients by providing outstanding customer service and day-to-day account support. This role works closely with clients, insurance carriers, and teammates to assist with policy changes, renewals, coverage questions, and ongoing client needs.

This is an excellent opportunity for someone looking to build a long-term career in the insurance industry. The ideal candidate is organized, service-oriented, eager to learn, and committed to creating a positive client experience. Most importantly, you enjoy helping people and building relationships with clients and teammates.

What You'll Do

Client Service & Account Management

• Serve as a primary point of contact for assigned personal insurance clients.

• Build andmaintainpositive client relationships through responsive and professional service.

• Assistclients with policy changes, endorsements, billing questions, and coverage inquiries.

• Process certificates, evidence of insurance, policy documents, and other servicing requests.

• Respond to client requests via phone, email, and other communication channels.

• Maintainaccurateclient records and documentation within the agency management system.

• Assistclients with reporting claims and provide updates throughout the claims process whenappropriate.

Policy Renewals & Retention

• Assistwith the personallinesrenewal process.

• Review renewal information for accuracy and completeness.

• Communicate with clientsregardingpolicy changes and renewal options.

• Support retention efforts by providing proactive andtimelyclient service.

• Follow agency procedures to ensure renewals are processed accurately and on time.

Administrative & Operational Support

• Prepare applications andsupportingdocumentation for new and existing accounts.

• Coordinate with insurance carriers to obtain policy information and documentation.

• Assistwith collecting required signatures and client paperwork.

• Maintain organized electronic client files and correspondence.

• Support agency initiatives and process improvement efforts as needed.

Learning & Professional Development

• Develop knowledge of personal insurance productsincluding auto,home, renters, umbrella, and recreational vehicle coverage.

• Learncarrier guidelines, systems, and agency procedures.

• Participate in training and continuing education opportunities.

• Pursue Property & Casualty licensing if not already licensed.

What We're Looking For

Qualifications

• Approximately 1 year of insurance, customer service, administrative, banking, retail, hospitality, or other client-facing experience.

• California Property & Casualty License preferred but notrequired.

• Interestin building a career within the insurance industry.

• Strong customer service mindset and relationship-building skills.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Proficiencywith Microsoft Office and general computer systems.

• Positive attitude and willingness to learn.
  

Preferred Qualifications

• College degree preferred.
• Prior Personal Lines insurance experience.
• Experience working in a professional office environment.
• Experience handling customer accounts or service requests.
• Familiarity with agency management systems is a plus.

Why JoinTheJ. Morey Company?

Comprehensive Portfolio of Benefits

• Medical, PPO, HMO & HSA options, Dental, Vision, Life, Disability, Critical Illness

• Voluntary Benefits, FSA Accounts, and more

• 401(k) with Company Match

• Paid Time Off

• Paid Volunteer Philanthropic Time Off

• Paid Holidays

• Professional Development and Continuing Education Support

• Licensing Assistance and Insurance Career Development

Meaningful Work

• Join an organization with more than 45 years of history and community impact.

• Help individuals and families protect what matters most.

• Be part of a growing company that values collaboration, service excellence, and giving back.

• Build a rewarding career with opportunities for growth and advancement.

• Join a culture that places Family & Having Fun within our Core Values.
  

Apply Today

Ifyou'relooking for an opportunity where you can learn, grow, and make a difference while being part of our Ori-gen legacy,we'dlove to hear from you.

To apply or learn more, please contact:

Terri Seki
Chief People Officer
View email address on us.fitly.work