E-Commerce Associate

E-Commerce Team Member

You are looking for a fun work environment with challenging and rewarding assignments, while still helping your own community. You want to learn how to list and sell items online. You have some skill with computers and want to learn more. You are an innovative person who can think outside the box. You would like to work with unique and rare items that bring variety and excitement every day. As part of the E-Commerce Team at Goodwill Industries of New Mexico, you can have all of this and more. We are a growing organization with room for advancement and a second chance employer who can work with your background. Hurry! Positions are filling fast!

Base pay starts at $14.75/hr, 38 hours guaranteed.

Essential Duties and Responsibilities

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibits excellent customer service skills as related to the position.
• Ensures actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Knowledge, understanding and compliance with Safety policies and procedures
• Identifies, selects, and/or rejects donated products for sale online to meet specifications.
• Tests product components and parts for proper operation.
• Evaluates and researches donated products to establish value for online sale.
• Thoroughly examines each product to determine the condition, manufacturer authenticity and other pertinent criteria.
• Takes detailed, clear and appropriate photos to show all notable flaws or absence of flaws. Uploads photos to computer software.
• Writes accurate, informative, and creative descriptions of products; to include name brands (after authentication), item style, color, measurements, size, weight and shape of item.
• Utilizes proper spelling and grammar within descriptions.
• Lists items on various e-commerce marketplaces as necessary.
• Meets daily/weekly posting goals and performance standards as established by Management.
• Performs necessary record keeping pertaining to daily activities and other reports as needed in a neat and legible manner.
• Maintains high level of cleanliness and organization of all workstations.
• Stores and retrieves listed product to and from warehouse.
• Completes shipping fulfillment for sold products, including choosing the proper packaging and securing all contents within to prevent damage in transit.
• Prepares shipment labels and maintains organization of outgoing packages.
• Processes merchandise in accordance to the company's procedures.
• Maintain a high level of confidentiality.
• Follows all loss prevention guidelines and security measures.
• Maintains a positive, team-oriented relationship with all staff and departments.
• Attends meetings and training sessions as required.
• Perform other duties as assigned that would lead to successful operation of department, team and/or mission.

Supervisory Responsibilities

None

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Knowledge of gemstone and precious metal identification.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising and sales promotion.
• Knowledge of creative writing skills and grammatical accuracy.
• Knowledge of computer equipment.
• Ability to learn new computer software.

Physical Demands and Work Environment

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. The employee will generally perform work indoors in a retail setting where the employee will have occasional contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED, preferred
• One year retail work experience or equivalent combination of education and experience, preferred.