Administrative Support Technician I - General Services, Mail Service

Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. Position Summary/Class Description Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work. Position Summary This position is responsible for clerical and courier work consisting primarily of driving to various County government locations on a?daily basis to pick up and deliver mail, interoffice correspondence, parcels and packages. It also includes metering, weighing, cost computation and document preparation for a variety of outside delivery services including UPS, Federal Express, and USPS. Employees in this position require a high level of accountability for materials entrusted to their care and the ability to document receipts and deliveries of critical papers. Starting Salary Hiring Range

• 19.52 - $21.52
• 40,598 - $45,012

This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles. Class Description Performs technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing skilled clerical, stenographic, and typing tasks but may also include determination of weights at a sanitary landfill; collecting fees; operating scales and cash registers; keeping records of materials and money received; and performing routine clerical tasks in an accounting environment. This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months* Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. Essential Duties And Responsibilities Mail Delivery and Pickup: Delivers and picks up mail, interoffice correspondence, and parcels on foot within the County Office Building Complex or via van/truck to approximately 20 outlying Howard County locations. Performs daily driving duties for the County Administration’s external mail route. Makes special direct deliveries of materials between individuals and agencies as required. Must memorize addresses, delivery routes, and incoming/outgoing box locations. Mail Sorting, Packaging And Preparation Sorts mail, interoffice correspondence, and parcels into appropriate trays, boxes, or receptacles by delivery location. Packages, wraps, or bands combined shipments for delivery. Prepares outgoing USPS, UPS, FedEx, and other carrier parcels following required guidelines. Prepares UPS manifests using manual or automated systems. Meters and affixes USPS postage in accordance with current Postal regulations. Vehicle Operation And Maintenance Packs materials securely into County vehicles and operates safely to carry out safe transport tasks. Responsible for general vehicle cleanliness, fueling, washer fluid, and tire pressure. Notifies supervisor of maintenance issues and takes vehicles for service. Receiving And Verification Receives mail and parcel shipments from USPS, UPS, and other carriers. Verifies volume and contents of shipments and signs required delivery slips or manifests. Acts as an Authorized Agent of the County government for receipt of correspondence and parcels. Safety And Security Identifies and isolates suspicious packages or letters using County and USPS guidelines; alerting public safety agencies when necessary. Records damaged incoming packages and notifies carriers of subsequent damage findings. Documentation And Recordkeeping Maintains signature logbook for special deliveries, including UPS, Certified, Express, and Registered mail, with tracking numbers, shipper details, and delivery information. Other Duties Performs other assigned responsibilities as required. Supervisory Responsibilities: This job has no supervisory responsibilities. Minimum Required Education/Experience High school diploma, General Educational Development (GED) certificate, or a recognized equivalent high school credential accepted/recognized by the State of Maryland, and two (2) years related experience or equivalent combination of education and experience. Required Certifications, Licenses, And Registrations Possession of a valid driver's license. Preferred Education, Knowledge, Skills, And Abilities Experience in mail services or package shipping and delivery. Demonstrated experience with postal metering equipment and scales. Demonstrated familiarity with postal and express rate charts and computation methods.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend; use hands to finger and handle; reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 30 to 60 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually loud. Language Skills, Mathematical Skills, And Reasoning Ability Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak to customers and/or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at View email address on click.appcast.io. Requests for accommodations should not be attached to the application. The following is a summary of the benefits available to Howard County employees who hold part-time benefited positions. Additional details are also available in the Employee Manual and in summary plan descriptions which are available in the Office of Human Resources. FLEXIBLE BENEFITS PLAN: Part-time benefitted employees may enroll in the County's flexible benefits plan called CountyFlex. This plan provides employees the opportunity to purchase benefits including Medical, Dental and/or Optional Life Insurances, or to fund Health Care and/or Dependent Care Flexible Spending Accounts. All required employee contributions for benefit elections are made on a pre-tax basis. For a more detailed overview of our benefit package, Click here. RETIREMENT PLANS: Part-time benefitted employees must enroll in the Howard County Retirement Plan. Part-time benefitted employees who hold recreation program support positions are not eligible to enroll in this benefit. This is a defined benefit plan that requires employees contributions, made on a pre-tax basis. Currently, Part-time benefitted employees contribute 3% of their salary pre-tax to the plan. The County contributes an additional percentage to ensure that the plan is adequately funded. 457(b) DEFERRED COMPENSATION PLAN: Employees are eligible to participate in an IRS 457(b) deferred compensation program. This plan allows employees to defer a portion of their income on a pre-tax basis. Contributions are invested at the employee's direction on a tax deferred basis. SOCIAL SECURITY: Participation is mandatory. Employees contribute at the current established rate. PAID LEAVE BENEFITS: Annual and Disability Leaves are accrued over 24 pay periods each year. Personal leave is credited on January 1st each year. Use of Annual, Disability and/or Personal Leave requires supervisory approval. ANNUAL LEAVE: During the first 5 years of employment, part-time benefited employees accrue 4.34 hours per month.. From years 6 through 10, the accrual is 5.34 hours per month. From years 11 through 20, the annual accrual is 6.34 hours per month. From year 21 on, annual accrual is 7 hours per month. Annual leave may not be used during the first 6 months of employment. A maximum of 160 hours may be carried over from one fiscal year to the next. DISABILITY LEAVE: Employees accrue 4 hours per month. There is no maximum accrual. This leave may be used for the disabling illness/injury of the employee, spouse or minor child or for a serious medical condition approved under F.M.L.A. Absences of over 3 days must be substantiated by a physician's certificate. PERSONAL LEAVE: Part-time benefited employees receive 24 hours of personal leave days each calendar year to be taken during the calendar year. Employees hired after April 30th receive 16 hours of personal leave that year; those hired after August 31st receive 8 hours; and those hired after November 30th receive no personal leave for that year. Personal leave may not be carried over. HOLIDAYS: Employees are paid for 12 holidays. New Year's Day; Martin Luther King Day; President's Day; Good Friday; Juneteenth; Memorial Day; Independence Day; Labor Day; Ingigenous People's Day; Veteran's Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Day. OTHER PAID LEAVE: Other paid leave will be granted for approved jury duty, military leave, bereavement leave and official leave. Unpaid leave will be granted in accordance with the Family and Medical Leave Act. LONG TERM DISABILITY BENEFITS: After a 6-month waiting period, part-time benefited employees meeting eligibility requirements may receive long term disability income benefits not to exceed 2/3 of the employee's monthly salary or $1250, whichever is less. The County pays the entire cost of this benefit. DISABILITY LEAVE BANK: Employees have established a Disability Leave Bank to which employees may donate disability leave in order to be eligible to receive salary and benefit protection when they are absent due to a serious disabling illness or injury and have exhausted all accrued leave. Employees are eligible to join the Bank after having completed 1 year of employment. Administration of the Bank, including the review and approval of claims for grants of time, is handled in accordance with the Bank's Rules and Regulations which are available in the Office of Human Resources. EMPLOYEE ASSISTANCE PROGRAM: Employees experiencing problems that affect their personal lives and job performance may take advantage of confidential assessment and referral services provided in MHNet, Inc. The initial 3 sessions are conducted at no cost #J-18808-Ljbffr Howard County Government