Administrative Support Technician

Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Governmen t: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work. POSITION SUMMARY: Provides advanced technical level administrative support for the Community Recreation Division and Natural and Historic Resources Division in the fields of office management, accounting, records management, and customer service. This position works independently, plans and organizes own workload and resources. Provides front desk reception and general clerical and administrative support. STARTING SALARY HIRING RANGE: $22.20 - $24.29 $46,169 - $50,518 *This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.* CLASS DESCRIPTION: Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves performing responsible clerical and secretarial work essential to the successful operation of a specialized function. Work may also include supervision of data entry staff and coordination and work scheduling of the data entry function. Work at this level may also include independent responsibility for a moderately complex clerical process. *This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months.* *Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.* General Responsibilities: Work and cooperate with co-workers and supervisors at all levels. Learn and perform all essential job functions accurately. Work independently under general supervision. Perform other related duties as assigned. This position may be deemed essential in an emergency at the discretion of the director. Customer Service and Public Interaction: Answer questions from the general public regarding Community Recreation and Natural & Historic Resources programs. Act as a point of contact for internal and external customers. Field inquiries about part-time employment, schedules, rosters, and program information. Provide information and retrieve data using the ActiveNet registration system. Make phone calls to program participants regarding cancellations or changes. Assist with occasional event check-in services. Cross-train with clerical staff to maintain strong customer service. Administrative and Office Operations: Perform word processing, spreadsheet creation, data entry, and Access database maintenance. Prepare correspondence, reports, charts, letters, database queries Prepare memorandums, training documents, and other official documents. Prepare professional service contracts and permits. Generate photo ID badges for contingent staff. Handle electronic processes through the County’s SNAP system. Prepare monthly superintendent/senior manager reports. Compiles data for seasonal reports. Attend meetings and transcribe minutes Arrange virtual and in-person meeting logistics. Reserve conference rooms through ActiveNet. Scan monthly PDQ statements for division staff. Maintain division central filing system and monitor organization of T Drive. Maintain inventory of office supplies. Perform filing functions. Financial and SAP Responsibilities: Submit invoices for payment; review and code invoices for SAP. Serve as SAP representative for Community Recreation and backup SAP approver. Research and verify PDQ statements and record them into SAP. Provide SAP support to Division Managers. Receive deposits and track funds for Restitution, Natural Resources, and Forestry revenues. Compile materials/data for cost-to-complete and budget processes. Contracts and Compliance: Maintain professional services contract status and insurance certificates; alert staff of expirations. Maintain Community Recreation contractor spreadsheet. Monitor and ensure concussion protocol compliance with registration team. Division designee for Employee Inventory Checklists. Personnel and Background Checks: Perform background check duties including fingerprinting and assisting with CPS checks. Assist with divisional payroll in UKG. Assist with full-time hiring processes (contact candidates, prepare packets, support interviews). Maintain division leave charts for coverage. Maintain Natural Resources Leave Calendar in Outlook. Communications, Marketing and Outreach: Oversee divisional mailing operations, direct mail efforts Oversee contact lists, and Constant Contact promotional work. Review and edit outgoing documents for format and compliance with Marketing Committee procedures. Create and revise organization charts. Process electronic surveys for the divisions. Department and Inter-Departmental Coordination: Serve as liaison with Personnel, Warehousing & Purchasing, Accounts Payable, and Registration. Maintain employee inventory and maximum payment limits. Support “Tell HoCo”Functions for the Division. Serve on committees as assigned. Participate in special departmental projects. Division representative in matters related to CAPRA. Sustainability: Identify and apply good sustainability practices in all aspects of department operations. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.Requires a high school diploma or GED and four (4) years of related experience or equivalent combination of education and experience. REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS: Obtain Notary Public within first year of employment. Obtain Fingerprint Training certification within first six months of employment. PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: Proficient in public relations skills, accounting procedures and effective data entry abilities. Competent knowledge of Word, Excel, and ActiveNet registration software. PHYSICAL DEMANDS AND WORK ENVIRONMENT: PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift #J-18808-Ljbffr