Process Improvement Subject Matter Expert (SME) Program/Office

Job Description

Job Description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. 

Role Summary

The Business Process Engineer at Steel Point is responsible for analyzing, designing, and optimizing business processes to enhance efficiency, effectiveness, and overall organizational performance. This role involves collaborating with cross-functional teams to identify process improvements, develop solutions, and implement best practices. The Business Process Engineer will ensure that processes align with organizational goals and drive continuous improvement across business operations.

Key Roles & Responsibilities

• Process Analysis:
  • Conduct thorough analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Gather and document requirements from stakeholders to understand process needs and challenges.
• Process Design:
  • Develop and design optimized business processes and workflows that align with organizational objectives.
  • Create process models and documentation to guide implementation and ensure clarity.
• Solution Development:
  • Identify and recommend technological or procedural solutions to improve business processes.
  • Collaborate with IT and other departments to develop and implement process improvement solutions.
• Implementation and Change Management:
  • Lead or support the implementation of process changes and improvements, ensuring minimal disruption to business operations.
  • Manage change initiatives, including communication, training, and support to facilitate adoption of new processes.
• Performance Monitoring:
  • Establish metrics and key performance indicators (KPIs) to monitor the effectiveness of process improvements.
  • Analyze performance data to assess the impact of changes and identify further areas for enhancement.
• Continuous Improvement:
  • Foster a culture of continuous improvement by identifying opportunities for ongoing process optimization.
  • Implement best practices and industry standards to ensure processes remain effective and efficient.
• Stakeholder Collaboration:
  • Work closely with business leaders, project managers, and other stakeholders to ensure alignment and support for process improvement initiatives.
  • Facilitate workshops and meetings to gather feedback and drive collaborative problem-solving.
• Documentation and Reporting:
  • Create and maintain detailed documentation of business processes, improvements, and results.
  • Prepare and present reports on process performance and improvement initiatives to stakeholders.

Required Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Management, or a related field.
• 5+ years of experience in business process engineering or process improvement roles.
• 5+ years of experience with process improvement methodologies such as Six Sigma, Lean, or Agile.
• Proven experience in analyzing, designing, and optimizing business processes in a complex organizational environment.
• Proficiency in process modeling and documentation tools (e.g., Visio, Lucidchart).
• Knowledge of business process management (BPM) software and technologies.
• Familiarity with data analysis and visualization tools (e.g., Excel, Power BI).

Preferred Qualifications

• A Master's degree or relevant certifications (e.g., Six Sigma, Lean) is preferred.
• Certifications:
  • Six Sigma Green Belt or Black Belt certification, Lean certification, or other relevant process improvement certifications are preferred.

Skills and Competencies

• Analytical Skills: Strong analytical and problem-solving skills to identify process inefficiencies and develop effective solutions.
• Process Design: Expertise in designing and modeling business processes to meet organizational goals and improve efficiency.
• Project Management: Experience in managing process improvement projects, including planning, execution, and monitoring.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
• Collaboration: Ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
• Change Management: Proficiency in managing change initiatives and driving the adoption of new processes.
• Attention to Detail: Strong attention to detail to ensure accuracy and quality in process design and implementation.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: