BARTENDER

Bartender

Mixes and serves alcoholic and non-alcoholic drinks to guests of bar and service bar following standard recipes and the company's policies; merchandises drinks; and is attentive to guests, making them feel welcome, at all times.

Key Responsibilities & Accountabilities

• Maintains a warm, welcoming, "Corner Bar" atmosphere.
• ID all guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to guests.
• Engages with guests by making drinks in front of the guest using working flair.
• Knows the menu and how to read each guest to make appropriate beverage and food recommendations.
• Upsells guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.
• Following all relevant brand standards for service.
• Builds guest count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a guest" or cutoff an intoxicated guest when necessary.

Key Decisions

Influences:

• Following standards for Responsible Alcohol Service
• Guest Experience

Measures of Success

• Consistently fulfill the key responsibilities and accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual "World Bartender Championship" Competition Manual
• Keeping a clean and presentable bar area
• 100% recipe adherence
• 100% cash handling adherence per company policy

Qualification Requirements

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions
• Must be able to calmly respond to angry guests and notify a manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to guests' requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

Competencies

Expert Instigators – Creates a seamless guest experience for by being the face of the bar, welcoming the guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular guests.
• Makes a difference in the guest experience by personalizing service to exceed guest expectations.
• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all guests to create Friday's fans and repeat business.
• Able to read guests needs and feelings and tailors their approach to match their mood.

Communication – Creates an environment of ongoing, open, back-and-forth dialogue with coworkers and guests.

• Interacts in an open, sincere manner to build rapport with guests and team members.
• Uses tact in their interactions with guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift.

Flair & Salesmanship – Sells the TGI Fridays experience by creating an entertaining "show" in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks guests want.
• Possesses a contagious energy that translates to guests and team members.
• Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.

Personal Ownership & Accountability – Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the guests.
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

Flexibility & Stress Tolerance – Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations at all times.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

Teamwork & Collaboration – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all team members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the bar and BOH staff to stay on top of guest needs.
• Serves as a role model and mentor for team members.

Up to $18/hr