Museum Assistant

Employment Status:

Full-Time


Schedule:

Total number of scheduled hours varies based on need. Employee's schedule will be a combination of weekdays, Saturdays and Sundays between the hours of 9:30 am and 5:30 pm.


Primary Functions:

Greets and orients visitors at the coat check in the Mansion Acts as rover or sits a static post inside the Mansion. May answer general questions about the Hillwood/exhibit for visitors. Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. Assures a positive, enjoyable visitor experience. May assist with special event crowd and or vehicle management.


Key Job Elements:

If assigned to Mansion Coat Check:


Welcomes and greets visitors and checks coats/bags Provides information and directions to visitors Reports suspicious activity to Security Relays any emergency information to Security for their response Answers Hillwood-related and general questions Assists Security with emergency evacuation of visitors

If assigned as Mansion Rover or Stationary Gallery Monitor:


Circulates throughout assigned area and/or sits a fixed post to observe visitor activity. Provides information and directions to visitors. Reports suspicious activity to Security Relays any emergency information to Security for their response. Answers Hillwood-related and general questions. Assists Security with emergency evacuation of visitors.


If assigned to Special Events or Parking:


Assist Security with vehicle management Assist Security with crowd management and wayfinding


We Offer:

• A fabulous work culture that inspires your best work
• Flexibility with a hybrid work environment
• Support for career development with internal and external opportunities to learn and grow
• Comprehensive health coverage with HSA contributions up to $3,000 annually
• Retirement Savings Plan with up to 5% employer match
• Life and disability insurance at no cost to you
• Metro commuter benefits of up to $100 per month
• Best in class paid time off-3 weeks vacation, 80 hours sick leave, and 11 paid holidays
• Mental wellness support
• Discounts in the shop and Hillwood café
• Free admission to the museum
• Casual Monday
• Free on-site parking

Organizational Relationships:

Reports to their assigned supervisor or project leader. Collaborates with the Security Services. Interacts with staff, volunteers and visitors of all ages.


Knowledge:


Interested in learning about decorative arts, the Museum's collection and founder. Experience in customer service.


Skills/Abilities:

• An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
• Strong observation skills.
• A warm, empathetic, and enthusiastic communicator.
• Flexibility, patience, and a positive outlook.
• Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
• Timely and responsive in correspondence via email and phone.
• Basic comfort level with and regular use of email and computers.
• Demonstrates a commitment to the spirit of Hillwood's mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
• Use of a radio for communications.

Work Environment:

• The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role.
• Museum Assistants are regularly required to:
• Communicate professionally in person, over the telephone, through email and other electronic means.
• Stand and or walk for extended periods of time.
• Ascend/descend stairs, move about their assigned area.
• Visually or otherwise identify, observe and assess.
• Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Notice: The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role.