Program Support Specialist - Mid

Job Description

Job Description

Overview:

Pherson is seeking a Program Support Specialist – Mid to support the administration of foreign language testing programs, including scheduling, proctoring exams, and maintaining accurate records. This role coordinates with internal and external stakeholders to ensure timely task completion, supports program operations and outreach efforts, and helps maintain systems, schedules, and reporting processes. This position is contingent upon contract award with an anticipated start date of August 1st, 2026. 

Job Title: Program Support Specialist - Mid

LCAT: Office Management/Staff Officer – Level 3

Location: Springfield, VA

Operating Hours and Expectations: This position anticipates onsite work with standard work hours, Monday-Friday

Security Clearance:  TS/SCI required w/ eligibility for a CI Poly

Position Type: Full-Time

Salary Range: $90,000-105,000

Key Responsibilities:

• Provide services as a focal point for foreign language and related testing.
• Administer and proctor testing.
• Ensure proper safeguarding of data, assistance in the accountability and maintenance of the NGA Language Lab and testing room equipment.
• Update PeopleSoft records on all individuals who take the Defense Language Proficiency Test (DLPT), Oral Proficiency Interview (OPI), or DoD approved foreign language tests.
• Administer the DLPT for eligible employees, to include federal civilian employees, military personnel, and contractors, if applicable.
  • Schedule the OPI with the Defense Language Institute, when applicable.
  • Complete personnel action requests (PARs) for individuals who qualify for foreign language proficiency pay.
• Collaborate with the other members of HDN and coordinate and collaborate with NGA Directorates and Offices to ensure the NGA foreign language-testing program meets their requirements.
• Support HDN administration of processes for:
  • Submission of PAR after receipt of test results, where applicable
  • Updating PeopleSoft records
  • Maintaining schedules to complete office suspense
  • Documenting reasons for delay and updating schedules
  • Marketing endeavors include regular updating training announcements to webpage, in-person attendance at NGA sponsored events (NST Conferences, New Employee Orientation, Deployer Conferences, and other briefings/office related meetings).
  • Back-up for NGA West for course facilitation to include escorting instructors, receiving, and distributing materials.
  • Responsible for regularly updating HDN’s website and correlative training links.
  • Roundtable Culture and Language Exchange Program (RCLEP) to include maintaining the Wiki’s and blogs and developing collaborative site for each group.
  • Serve as HDN’s point of contact for the NAVIGATE NGA New Employee Orientation will collaborate with NAVIGATE staff to ensure HDNP programs are presented to new employees
  • Responsible for maintaining HDNP’s English enhancement webpage
• Support HDN efforts concerning the NGA Human Geography efforts.
• Collaborate with members of NGA, DoD, and the IC on response to taskers, to include data calls metrics, corporate communications, business process improvement, strategic planning, and CONOPs

Qualifications:

Required Skills:

• Minimum 6 months demonstrated experience using DTS.
• Minimum 12 demonstrated experience tracking and managing formal taskers.
• Minimum 6 months demonstrated experience using SharePoint.

Desired Skills:

• Level 1 proficiency in a foreign language in accordance with the Defense Language Proficiency Test (DLPT).
• Familiarization with Human Language Technology tools such as Mango, SOFTS, Foreign Language Play-Away, GLOSS, etc.

About Pherson: Pherson was founded in response to requests for analytic, instructional, and management support from the Intelligence Community. We are a dynamic team of driven, supportive, and highly skilled professionals dedicated to providing top quality consulting, leadership development, and training services to the US Government and commercial clients. To learn more about us and the important work we do with our clients, visit our website at

Benefits: Health, dental & vision; LTD/STD & life insurance; PTO, sick leave & holidays; 401k.

Equal Opportunity Employer: Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected class.