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Assistant Director of Front Office

$90k - $95k

D.C. Global Talent Inc.

Miami Beach, FL
ASSISTANT DIRECTOR OF FRONT OFFICE
Luxury Lifestyle Hotel • Miami, Florida • USD $90,000 - $95,000 per year

ABOUT THE ROLE
We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO
  • Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards
  • Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable
  • Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development
  • Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed
  • Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs
  • Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts
  • Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience
  • Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores
WHAT YOU BRING
  • Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment
  • Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement
  • Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting
  • Excellent communication and interpersonal skills, both verbal and written
  • Flexible and comfortable leading in a 24-hour operational environment
  • Post-secondary diploma or degree in Hospitality Management or a related field is a plus
  • Valid US work authorization required - visa sponsorship is not available
WHAT'S OFFERED
  • USD $90,000 - $95,000 per year
  • Relocation assistance available for qualifying US-based candidates
  • Comprehensive benefits package
  • Learning and development opportunities with career growth potential
  • A leadership role at a prominent luxury lifestyle hotel in Miami
Apply
Vacancy posted 2 days ago
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