Application Support Sr. Manager - OTL (Oracle Time & Labor) - Hybrid (Houston or Dallas TX)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

As part of AECOM’s Global Enterprise Applications team, this role will be responsible for the smooth running of our time and labor and payroll function and systems, reports and interfaces and will lead a team of internal analysts and outsourced partner resources dedicated to enhancing, supporting, and maintaining line of business applications. This role will report into the IT Director HR and Payroll Systems within the IT Enterprise Applications Team.

The role will be responsible for all aspects of time and labor and payroll systems software delivery life cycle including planning, design, implementation, and support.

The Oracle Time & Labor (OTL) and Payroll Application Support Senior Manager will also be responsible for identifying, scoping, and implementing quality end-to-end solutions, projects, and enhancements to meet AECOM’s technology needs in support of the company’s strategic goals as pertaining to time and labor and payroll systems and interfaces.

This position will offer flexibility for hybrid work schedules to include both in-office and remote work, to be based from either Dallas or Houston, TX.

Responsibilities will include:

• Support and develop a team of direct reports, carrying out all line management duties for these colleagues
• Manage the IT support ticketing system including incidents, requests for service, and enhancements, manage the team of outsourced delivery partners and internal teams to respond and resolve
• Manage the change management / change control process for your team
• Assess overall system behavior and identify positive/negative trends and repeating issues, evaluate and implement solutions
• Ensure applications configuration/ development and support is aligned with AECOM IT processes, standards, and strategy
• Adhere to security requirements and processes to maintain highest level of protection for source code, interfaces, passwords, databases, etc.
• Develop and regularly perform system change audits and validation and follow up with appropriate teams for correction
• Fulfil ad-hoc application reporting requests or requests for information related to access, or issue resolution
• Lead regular stakeholder updates including incident/ request/enhancements calls
• Manage and develop partnerships and relationships with key internal customers and with the wider IT organization
• Ensure customer service excellence in collaborating and partnering with diverse business stakeholders across our global organization to analyze and solve complex business problems and documenting business requirements

• Develop a detailed understanding of the business, and all processes that affect our internal customers and stakeholders
• Stay abreast of relevant technology developments and evolving timekeeping requirements in U.S. and globally and evaluating how existing and emerging technology can solve for those requirements
• Look outward for ways to enhance our solutions offering to optimize user experience, partner with our business in evaluating and solving existing and emerging timekeeping needs
• Participate in key system implementation projects from concept through delivery
• Collaborate on technical solutions to meet business needs including forecasting of resources and budgets
• Oversee and lead internal and vendor technical resources to ensure our requirements are met to support existing systems and to deliver new enhancements and projects
• Provide technical leadership and subject matter expertise on enhancements and projects
• Develop and maintain a clear 12-month rolling systems roadmap for enhancements and operational initiatives in line with business objectives for Time and Labor and Payroll systems
• In collaboration with IT Director HR and Payroll Systems and our business partners maintain 1–5-year technology roadmap pertaining for Time and Labor and Payroll systems
• Help shape and define overall IT systems strategy, architecture, and processes

Qualifications

Minimum Requirements

• BA/BS degree plus a minimum of 10 years of relevant systems support experience or demonstrated equivalency of experience and/or education
• Experience implementing, supporting, and maintaining time and labor and payroll solutions, reports and interfaces preferably in a large, global organisation
• A minimum of 2 years of leadership experience is required
• Experience supporting Oracle Time and Labor is required
• Extensive hands-on experience in either a technical role, support role, or functional/ configuration analyst role with time and labor and payroll solutions (for example configuring workflows and security set ups, creation of new Time Entry Rules, time calculation preferences and rules, functions, elements and mappings, fast formulas, earning policies etc.)
• Demonstrable knowledge of the capabilities and features of time and labor and payroll solutions and implementing those
• Strong project management and business analysis skills and experience including working with the business during design, testing and roll-out
• Experience of working as a functional lead across large technically complex projects or directly managing small to medium projects
• Experience designing and documenting business process workflows, business requirements documents, functional design documents and test cases
• Knowledge of the principles, practices, and techniques used in IT design and development and experience with various software development life cycle mythologies
• Customer facing experience, strong ability to facilitate meetings with stakeholders with competing interests, driving agreements and decisions, and determining when and how to escalate appropriately

Preferred Qualifications

• Experience in a similarly large, complex, global organization
• Proven ability to think strategically about technology and recommend solutions that align with business priorities
• Strong data analysis skills to enable data driven decisions
• Basic database and SQL skills including ability to run own queries
• Excellent communication skills are essential with the ability to challenge senior colleagues and influence and negotiate when necessary
• Ability to demonstrate leadership skills and inspire, motivate and encourage teamwork
• Experience in overseeing functional and development delivery for 3rd party teams is strongly preferred
• Experience in Workday HCM and/ or ADP Global View
• Technical experience with system architecture, integration tools (i.e. Informatica), SQL, BI tools

Additional Information

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position, now or in the future.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.