Technical Program Manager

Swift Hire LLC

Key Responsibilities
This role serves as the Technical Program Manager responsible for driving the enterprise-wide implementation of Medallia DXA (Digital Experience Analytics) and the concurrent retirement of the legacy Tealeaf platform. The position combines solutions architecture with program delivery - the TPM provides hands-on technical guidance to application teams on how to implement DXA, makes architecture decisions on integration patterns, creates technical documentation, and drives cross-functional coordination across 50+ application teams. This is not a project coordinator role; it requires deep understanding of web instrumentation, session replay architecture, CDN routing, privacy masking, and mobile SDK patterns to advise engineering teams and make implementation decisions.

Solutions Architecture & Technical Guidance
Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms
Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions
Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai
Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns
Create architecture documentation covering integration patterns, data flows, and technical requirements
Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile)
Define collection script update policies and self-hosted deployment patterns
Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics)
Drive enterprise-wide adoption of Medallia DXA across different lines of business
Manage application onboarding pipeline: intake tickets, whitelisting, validation, and production promotion
Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation
Own developer-facing documentation: implementation guides, masking guides, developer setup docs
Serve as primary technical liaison with Medallia engineering and solutions teams
Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects
Manage vendor accountability for SLAs, incident response, and platform reliability
Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA)
Assess and challenge Medallia architecture recommendations when they conflict with Vanguard security posture
Stakeholder Management
Release management
Maintain governance documentation: ITDI reviews, DPIA, architecture approvals
Produce technical status updates and architecture decision records for stakeholders

Required Qualifications
5+ years of Technical Program Management with hands-on solutions architecture responsibilities
Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems
Experience with session replay or digital experience analytics platforms (implementation, not just usage)
Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments
Experience managing enterprise platform migrations - including gap analysis, parallel-run strategies, and cutover planning
Strong understanding of CDN architecture, web application delivery (Akamai or equivalent)
Experience guiding engineering teams on integration patterns and troubleshooting implementation issues
Proven ability to manage vendor relationships at a technical level - challenging architecture recommendations, identifying capability gaps
Excellent communication across technical and non-technical audiences
Experience with Jira, Confluence, and Agile delivery frameworks
Financial services or similarly regulated industry experience preferred

Preferred Qualifications
Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation
Experience with Adobe Launch / Adobe Analytics ecosystem and tag management
Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native)
Understanding of PII masking strategies, privacy-by-design patterns, and data classification
Experience with SPA (Single Page Application) instrumentation challenges
Familiarity with TPRM, DPIA, and governance processes in regulated environments
PMP, PgMP, or SAFe certification

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Vacancy posted 1 day ago

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