Care Operations Specialist

Job Description

Job Description

The Care Operations Specialist reports directly to the Owner and serves as a vital anchor for the SYNERGY HomeCare team. Primarily focused on expanding and nurturing our caregiving team through recruiting, interviewing, and onboarding, this role also maintains positive, supportive relationships with caregivers, clients, and office staff.

As the primary point of contact for incoming inquiries, the Care Operations Specialist creates a welcoming first impression, handling client intakes and addressing caller needs with warmth and professionalism. Additional responsibilities include supporting office organization, scheduling, routine clerical tasks, and ensuring a clean, professional office environment.

Must be able to work until 7:30p and one day per weekend.

Qualifications:

• Knowledge of scheduling and on-call procedures (preferred)

• Customer service skills and phone answering experience

• Proficiency in computer skills (Google Suite, Zoom) 

• Knowledge of scheduling software (AxisCare or similar preferred)

• Knowledge of recruiting, interviewing (preferred)

• Well-honed time management skills

• Caregiving experience (preferred)

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Operates a multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call

• Directs caller (if triage is established), records name, time of call, and nature of call in online software

• May answer basic questions for caregiver applicants or prospective new clients

• May participate in the on-call rotation, answering after-hours calls

• Greets visitors and directs them to the appropriate individual

• Updating files and maintaining records of certifications as needed

• Assists with any filing duties and a variety of other clerical duties as necessary

• Types of email correspondence, reports, and other documents as necessary

• Recruiting and interviewing via Zoom, In-Person, or over the phone

• Weekly reporting of accountabilities

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.