Help Desk Specialist

Overview/ Job Responsibilities

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12 hour shifts (6 a.m. - 6 p.m. and 6 p.m. to 6 a.m.) on a rotating basis. This is not a technical help desk role. Help Desk Specialists work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems. Duties include but are not limited to:

• Identify anomalies and have strong attention to detail
• Track & report Satellite data anomalies via NOAA's ticketing system and assign them to the proper team.
• Create tickets and provide meticulous notes of activities performed
• Answer phone calls and provide support to internal and external customers
• Address and resolve tickets submitted via the Help Desk email.
• Attend weekly meetings, with participation, and provide feedback to Management
• Identify, research, and report on unresolved data type inquiry issues
• Document, track, and monitor problems to ensure a timely resolution
• Effectively collaborate with AI-Assistant tools such as Google Gemini
• Onsite training and certification will be provided on specific systems used to perform this role

The hourly rate for this position is approximately $24 - 26/hr.

Work will be completed on-site at NSOF in Suitland, MD.

Minimum Qualifications

• AA in computer science, related discipline, or equivalent
• 0-2+ years’ experience in a relevant professional position
• Must be detail-oriented, organized, and timely
• Ability to work well independently and within the team framework created by management to work with team members on assigned projects
• Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
• Proficiency with ticketing software
• Ability to multitask within different software platforms in a virtual environment
• CompTIA A+ certification preferred, but not required
• Ability to work a 12-hour alternating shift schedule to support 24/7 operations
• Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

About Us

Compensation We consider several factors when extending an offer of employment, including the location, scope, and associated responsibilities of the specific position, as well as a candidate’s work experience, education/training, and key skills.

Benefits All full-time employees are eligible to participate in our flexible benefits package, which includes:

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Paid Time Off (PTO)
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee assistance program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

Entarian is anEqual Opportunity and Affinitive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.