Client Service Specialist

Client Service Specialist (CSS)

The Client Service Specialist (CSS) directly supports healthcare payers, leading meetings and coordinating with stakeholders to deliver operational goals. This role requires strong project management and technical skills to implement solutions across the breadth of Zelis Payments and Communications product offerings, drive process improvements, and ensure clear, ongoing communication. The CSS adapts to client needs, sets expectations, and serves as a trusted partner in both project execution and problem-solving.

What You'll Do

• Stakeholder Engagement:

  • Independently lead and facilitate meetings with clients, external partners and internal teams to drive collaboration and resolve operational challenges.

  • Communicate the Zelis Payer experience vision to clients and teams, ensuring alignment with organizational goals.

  • Guide clients toward optimal product configuration, collaborate to align on delivery timelines and manage each interaction with a solution and service-oriented mindset.

• Technical Expertise & Solutions:

  • Serve as a technical expert, offering specialized guidance and solutions to enhance Payer Experience.

  • Maintain comprehensive knowledge of Zelis offerings, production fulfillment processes, healthcare enrollment procedures, and payment optimization strategies.

  • Apply technical troubleshooting skills to resolve complex issues involving client mapping and data ingestion

• Client Advocacy & Training:

  • Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

• Operational Management:

  • Independently manage daily casework, ensuring timely resolution and continuous progress on long-term milestones across multiple client projects.

  • Oversee and update project milestones to support ongoing client success.

  • Communicate proactively and thoroughly with Payers, managing the overall service experience.

• Collaboration & Change Management:

  • Collaborate with cross-functional teams internally and externally to design, develop, test, and deploy client change requests.

  • Identify and communicate potential barriers, proposing both immediate and long-term solutions for technical changes.

  • Assess business need and associated impact of client-requested work to inform prioritization

• Data Analysis & Insights:

  • Analyze complex data sets and business rules to deliver actionable insights that support client objectives.

  • Ensure accurate translation of complex data into client-facing materials, demonstrating deep expertise in healthcare industry practices, claims communications, payment processing, and ID card production.

What You'll Bring to Zelis

• Bachelor's degree preferred

• 2-3 years of experience in client service and business analysis, preferably within healthcare or financial services.

• Experience in requirements gathering, root cause analysis, business rule configuration, and software configuration testing.

• Proficiency with Jira and/or Salesforce preferred

• Demonstrated experience as a relationship or client service manager, implementation/project manager, business process consultant, or sales engineer.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$59,000.00 - $75,050.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.