Housing Case Manager

Compensation Range: $21/hr - $24/hr commensurate with experience Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks. Overview The Housing Case Manager (HCM) is responsible for a diverse array of case management activities, as well as supportive care coordination for assigned clients on their caseload. Responsibilities Primary : Conduct at least one monthly home visit to each assigned resident and provide comprehensive case management activities. Activities include, but are not limited to, conducting outreach, managing referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAA reviews, and case conferences. Secondary : Maintain client records per funder and regulatory requirements (appropriate notes, uploads, assessments, and service plans). Meet with at least 95% of the assigned caseload monthly or more frequently as needed. Effectively manage 100% of assigned caseload, including referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAA reviews, and case conferences. Conduct thorough comprehensive assessments and robust service plans according to program standards every 90 days. Other functions that may be required with this position include: Effectively manage assigned caseload, including engagement, referrals, concrete needs, and client chart compliance. Provide referrals and follow‑ups for primary care, substance use, nutrition, clothing, mental health, financial management, and dental services. Identify and schedule case conferences using the case conference tab with internal and external providers. Coordinate with other departments (ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job‑Training) to access internal services for clients. Maintain chart compliance in line with internal and external guidelines. Assist clients in obtaining and maintaining benefits such as SNAP, SSI, Medicaid, HASA, and rental subsidies. Conduct and document service provision in eICare as outlined by the contract’s deliverables. Help new clients move into their apartments and support clients during the transition from homelessness to stable housing. Collaborate with clients to develop strength‑based individualized goals and provide constructive feedback on goal participation during scheduled engagement. Assess and discuss financial management with clients, including following up on rent obligations, maintaining active subsidies, consistently making utility payments, and meeting food and nutritional needs. Accompany clients to the community on scheduled appointments as needed. Participate in weekly supervision with supervisors, coming prepared to meetings. Complete all required reports and paperwork before prescribed deadlines. Demonstrate excellent customer service with residents/clients, staff, vendors, and other stakeholders. Enthusiastically participate in advocacy and direct actions to address homelessness and HIV/AIDS crises. Job Requirements Bachelor’s degree preferred in social work, psychology, counseling, or a related field, or three years of relevant experience in a social service setting. Experience with and a proven commitment to working with low‑income and marginalized communities, including individuals with multiple chronic medical and/or behavioral health conditions. Equal Opportunity Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Housing Works does not request prior salary information during the hiring process. #J-18808-Ljbffr