General Manager

ABOUT KAPOW!

OUR MISSION: To Innovate and Elevate the Spirit of Hospitality. Since 2011, Kapow has been part locals bar, part exceptional restaurant: modern Asian food with real edge, a serious beverage program, and a room where everybody belongs. When people ask about our demographic, we say “YES.” Boca Raton is where it all started, and it’s still the flagship. We’re looking for a General Manager to lead it into its next chapter.

WHAT YOU’LL MANAGE

This isn’t a small operation. You’ll run an elevated, high-volume restaurant in the heart of Mizner Park with multiple revenue streams:

• Full-service dining and a busy bar
• Weekend brunch
• Weekly programming that gives every night of the week its own reason to come in
• Private events and buyouts
• Community partnerships and special events

YOUR ROLE: FOUR CORE AREAS

Financial Leadership

• Own P&L performance for a high-volume operation
• Manage prime costs, labor and food cost to clear KPI standards
• Review the numbers daily and act on what they show
• Approve schedules, inventory and weekly purchasing
• Work with accounting on AP and AR

Operations

• Lead both front-of-house and back-of-house teams
• Make sure Kapow standards are executed on every shift
• Lead from the floor during peak service, not from the office
• Keep the restaurant inspection-ready: food safety, sanitation and operational audits
• Hold appearance, uniform, music, lighting and atmosphere to company standards

People Development

• Recruit, hire and retain people who live our values
• Lead onboarding and training, and keep it consistent
• Build a bench of leaders through coaching and mentorship
• Run performance reviews and give honest, ongoing feedback
• Protect an authentic, inclusive culture where everyone belongs

Brand Ambassador

• Represent Kapow in the Boca Raton community
• Build relationships with regulars and handle escalated guest situations personally
• Work with marketing to execute promotions and events
• Keep the room’s art-gallery energy and ambiance exactly where it should be

WHAT YOU’RE ACCOUNTABLE FOR

• Financial performance: sales, prime cost and labor against targets set with leadership
• Guest experience: online reviews, guest feedback and repeat business
• Your team: retention, training and a bench of leaders ready to grow
• Standards: clean inspections and consistent execution, every shift
• Programming: weekly programs and events run right, every time

WHAT WE’RE LOOKING FOR

Non-negotiables:

• 5+ years of progressive restaurant management in a high-volume, full-service environment
• A proven track record of P&L management and hitting financial targets
• Experience leading teams of 50+
• Toast POS and reservation platform experience (SevenRooms a plus)
• Food Manager Certification
• Flexibility to work evenings, weekends and holidays

You’ll thrive here if you:

• Have an authentic passion for hospitality (we can tell the difference)
• Embrace our rebellious spirit while running a tight operation
• Build genuine relationships across every kind of guest and team member
• Love a high-energy room
• Believe in serving your community with purpose
• Live our values: Integrity, Authenticity, Teamwork, Serve with Purpose and Unreasonable Hospitality

WHAT WE OFFER

• $100,000+ per year, based on experience
• Health, dental and vision insurance
• Employee dining discount at all of our sister restaurants
• Growth opportunities within an expanding restaurant group
• A direct line to leadership: this role reports to the VP of Operations and ownership

PHYSICAL REQUIREMENTS

Long periods of standing and walking. Lifting up to 50 lbs. A fast, hot, high-energy restaurant environment.

READY TO LEAD?

This role takes someone who can handle the intensity of a high-volume operation without ever losing sight of what makes Kapow special: joy and memorable moments for every guest. If you’re looking for a corporate, cookie-cutter management role, this isn’t it. If you want to lead an authentic, passionate team in the restaurant where Kapow began, let’s talk.

HOW TO APPLY

Apply right here on Indeed. Include specific examples of your P&L results and the teams you’ve built.

Kapow is an equal opportunity employer. We welcome every background, every age and every story. That’s kind of our whole thing.

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