Customer Service Specialist

Our client, a leading organization in the financial services industry, is seeking a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Specialist

Location: Tempe, AZ

Pay Range: $25.33

What's the Job?

• Participate in or support low complexity initiatives within Customer Service.
• Review basic policies, procedures, and tactical issues related to customer support tasks.
• Provide information and assistance to client personnel in Customer Service.
• Maintain accurate pipeline management including tracking contact attempts and scheduling calls.
• Engage in regular feedback sessions to improve pilot programs and customer experience.

What's Needed?

• Minimum of 6 months experience in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through work, training, military service, or education.
• Ability to exercise judgment within defined parameters and follow guidance from supervisors.
• Strong organizational skills to manage referrals, follow-ups, and documentation.
• Bilingual Spanish skills are a plus to support diverse customer needs.
• Comfortable working in an in-office environment with a schedule of three days a week in the office (Tuesday-Thursday).

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Hands-on experience supporting innovative pilot programs in customer service.
• Potential for contract extension or conversion based on performance.
• In-office training during the first month to ensure smooth onboarding.
• Regular feedback sessions to foster professional growth and development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.