Control Room Operator

Control Room OperatorAscent Resources is seeking an experienced Control Room Operator. This position is located in Cambridge, OH and will report to the Sr. Foreman – Water Trucking. This position is responsible for assisting the Water Management Team and field personnel by handling incoming calls to the Operations Center. Using internet and computer-based systems to monitor tank levels, water production rates, and assist Ascent Field Staff with load scheduling and transportation needs.Primary Duties & ResponsibilitiesAnswer 100-200 calls per day from field personnel, drivers, and outside carrier partnersProvide a high level of customer service to assist with adjusting planned dispatches to accommodate all changes in operating environments. Examples include operational removal/delivery requests, load cancelations, carrier availability, and equipment issuesAccurately communicate urgent needs to Water Superintendent and SupervisorsWork with Operational Supervisors, Field Staff, Consultants, and other departments personnel on miscellaneous projectsTracking and reporting all loads generated and completed on daily haul logsCommunicate between shifts on all operation concerns, issues and ongoing projectsAssign, update, and confirm electronic haul orders, as needed based on daily work activities, through Ascent's Water Dispatch systemOther duties assigned as neededKnowledge, Skills & AbilitiesMinimum Requirements:Basic Microsoft Windows / Office experienceCustomer service skills, accuracy, patience, strong work ethic and ability to work within a team environmentEducation & Work Experience Required Minimum Requirements:HS Diploma or equivalentPreferred: Customer service experience Previous Dispatch experiencePhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Requires prolonged sitting, some bending and stoopingOccasional lifting up to 25 poundsManual dexterity sufficient to operate a computer keyboard and phone systemsRequires normal range of hearing and visionAscent BenefitsBenefits start day oneGenerous 401(k)PTO based on industry or job-related experienceTuition assistance after 1 yearTwelve paid holidaysMany volunteer opportunitiesGym reimbursementAscent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.