Charge Off Specialist

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. Responsibilities The Charge Off Specialist will contribute to a high performance and result-oriented team. A specialist will work with customers to secure new payment plans and put the customer back on the path to ownership. Specialists will also work accounts that are settlement eligible. Handle large volume of inbound calls to support account servicing for all charge off accounts, including educating customers on account status, acting as intermediary for special servicing as applicable, assisting customers on existing payment plans, negotiating new payment plans, and influencing customers on negotiated settlement options when appropriate. Perform high volume of outbound calls to establish contact with customers to collect payments toward their plan, negotiate setting up new payment plans, and work toward negotiated settlements when applicable. Monitor worklist delay and request repossession assignments for customers that default on their payment plan. Ensure accuracy and integrity for account documentation and customer communication and correspondence. Perform administrative functions including inquiries to various departments via email or internal ticketing system. Submit requests to various departments within the company as needed based on account status. Other duties as assigned. Knowledge, Skills and Abilities Clear, concise and professional written and oral communication and interpersonal skills. Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment. Prioritize and multi-task to ensure the achievement of assigned performance objectives. Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers. Knowledge of collection policies and procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law. Strong negotiation and conflict management skills. Self‑motivated with strong decision‑making capabilities and ability to self‑start. Ability to work in an accurate, detail-oriented, and highly productive manner. Requirements High School Diploma, GED, or equivalent certification. Experience with Microsoft Office such as Excel, Outlook and Word. 2+ years of experience in loss mitigation, collections, and/or financial services. Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience. Physical Demands The physical demands described within are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time, occasionally move about inside the office to access file cabinets and office machinery, and require visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and printer. Frequently communicate with internal and external customers, and must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. Benefits Medical, dental, and vision coverage. 401(K) retirement plan. Company-paid life insurance policy. Short and long‑term disability coverage. Tuition reimbursement. Wellness program with coaching, incentives, and discounts. Paid time off including wellness days, holidays, and personal time. In‑house gym, game room, and social events. Competitive pay. Growth opportunities with promotion rates exceeding 1,000 employees a year. Legal and EEO Statement DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening. DriveTime Family of Brands is a Great Place to Work certified company. #J-18808-Ljbffr Bridgecrest Credit Company, LLC