Patient Engagement Lead - Global Clinical Trial Recruitment and Retention

Patient Engagement Lead – Global Clinical Trial Recruitment and Retention

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

• Leads the discussion and collaborates with study specific functional area leads and solution partners to identify and evaluate fundamental issues pertaining to successful patient enrollment.

• Compile and interpret data to make sound and justifiable business decisions and ensure solutions are documented and agreed.

• Has in-depth knowledge of healthcare landscape and patient recruitment solutions for their country and region, and a strong understanding of global patient recruitment strategies.

• May support the development of mitigation strategies in support of senior team members.

• Leads the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities.

• Collaborates with study team to define and lead community outreach activities, including, but not limited to advocacy group liaison, attendance at local chapter events.

• Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Lead and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies.

• Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee.

• Collaborates with study team to define and lead community outreach activities including, but not limited to advocacy group liaison and attendance at local chapter events.

• Orchestrates development of, or reviews and provides feedback on, the initial Participant Engagement Plan (PEP) with solution partners. Takes responsibility for the periodic review of all subsequent updates as per scope of work.

• Oversees translation of applicable patient recruitment and retention materials and tactics.

• Oversees printing, distribution, inventory management and destruction of patient recruitment and retention materials.

• Leads discussion with sponsor/internal teams around the performance of patient recruitment solutions, including suggestions for changes or adaptations, including collaborating with the Accelerate Clinical Enrollment (ACE) team, Internal/External Account Directors, and other cross-functional partners.

• Supports department resourcing by floating studies as needed or required.

• Acts as main point of contact (POC) for R&R Ops PM, communicating with client to provide timely project updates and project related fiscal information. Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and with high quality.

• Manage project within contracted direct/indirect budgets and timeline ensuring any out-of-scope activities are not initiated prior to being documented via budget update, communicated to the project management team and approved by the sponsor. Includes making recommendations to assist with R&R Ops related change orders for assigned projects.

• Proactively identify the most appropriate solution partner for the study and indication and per protocol specifics. Ensure any vendor is qualified and contracted per Syneos Health SOPs/WIs and is loaded into applicable finance systems. Identify and independently resolve vendor related issues with Line Manager notification. Provide updates regarding vendor issues during both regional and global team calls.

• Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope changes.

• Leads conversations with internal teams and clients around new strategies to support enrollment.

• Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or R&R consultation for existing projects where R&R Ops is already involved.

• Serves as a mentor and/or provides project management oversight to more junior staff.

• Leads or participates in change initiatives across and within the Inclusion & Access Department.

Qualifications:

• BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN).

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet.

• Strong presentation skills, interpersonal skills, as well as a team-oriented approach.

• Excellent verbal, written, communication and time management skills.

• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work.

• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Key role on the patient Recruitment and Retention Operations Project Management (R&R Ops PM) team directing the technical and operational aspects of all integrated deliverables of the assigned projects, including coordination of scope of R&R Ops PM work, identification and contracting of vendors and management of vendors and internal teams in a matrix environment. Responsible for the successful delivery of the assigned scope of work by monitoring progress, meeting timelines, staying within budget, maintaining high quality standards and meeting utilization targets. Responsible for coordinating and directing junior team members assigned to the same project. Consistently displays the behaviors of a leader within the global R&R Ops PM team. May assume additional responsibilities at the discretion of senior leadership as needed.