Site Lead (NE III) (Government)
$98.1k - $220kAT&T
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Site Lead to support the Intelligence Community in providing support the customer’s computer data communications systems, providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. Work to be performed at a government customer site in Las Cruces, NM. Description of Job Duties/Responsibilities:
- Responsible for leading a team of 8-12 Tier II Network Engineers accountable for the operations and maintenance of a complex and robust Intelligence Community communications network.
- Responsible for the training, mentoring, development, and accountability of all Tier II personnel assigned to site.
- Responsible for the overall health and wellness of all Program personnel assigned to customer location.
- Responsible for management of personnel and material resources to ensure tasks, projects, and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.
- Tasks internal and external resources (including vendors) to execute all network operations and maintenance activities as well as execute service delivery, recapitalizations, and service enhancement projects.
- Responsible for the oversight of individual and team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive performance.
- Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed.
- Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site and customer.
- Collaborates with design/implementation engineers to develop solutions to complex network issues preventing the implementation, operation, and maintenance of communications network physical and logical systems.
- Collaborates with all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement.
- Assists Regional Lead/Hiring Manager in acquisition of new talent and employee evaluation processes.
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
- Must have experience leading technical network operations teams of 8-12 FTE’s.
- Experienced in trouble shooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.
- Experienced in Layer 1 and 2 networking concepts and basic routing fundamentals.
- Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.
- Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP).
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
- ITIL Foundation.
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
$105.79k - $141.05k
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