Service Dispatcher & Client Success Rep PM Shift

$50k - $60k

ECI Comfort

Responsive Recruiter

Be the final voice our customers hear before the day ends. Be the calm in their chaos. Be the closer who makes sure nothing gets dropped. You'll start each day helping homeowners on the phone and finish as the dispatcher, quarterbacking our service techs. This is a fast-paced, phone-first role for someone who feeds off action, impact, and making things happen when others are winding down.

What Makes This Role Different (and Better):

4-day workweek. You read that right. Tuesday through Friday, 9.5 hours/day + one Saturday per month. That equals three, three-day weekends every month.
Late shift leadership. You're not just answering phones. You're dispatching, solving, and leading when the daytime team signs off.
Metrics that matter. Booking %, First Call Resolution, Membership Sales and we celebrate top performers.
Growth path. We're growing fast, and this hybrid CSR/dispatcher role is a stepping stone to leadership.
Phone people only. This isn't data entry. If you love conversations, persuasion, and helping people feel cared for, keep reading.

What You'll Own:

Before 3:30 PM: Answer inbound calls with energy and empathy. Make outbound "Happy Calls" to check in, ask for reviews, and upsell tune-ups or memberships. Confirm next-day appointments and handle light follow-up on unsold work.
After 3:30 PM: Dispatch technicians and communicate with field teams. Handle overflow/rollover calls when other offices close. Serve as the point person for any urgent matters until closing.

Scorecard for Success:

99%+ call answer rate during your shift
90%+ booking on service calls
10+ memberships or add-ons per month
Board cleared or clean handoff by 8:00 PM

Ideal Traits:

High energy, phone-first personality
Loves quotas, goals, and friendly competition
Comfortable multitasking between phones, chat, and scheduling boards
Thrives on being the go-to closer at the end of the day
Sees evening shifts and weekend flex as a lifestyle win

Benefits & Perks:

Medical, Dental, Vision, 401(k)
PTO, paid holidays, and bonus time
Bonus opportunities for performance
Company with a 5-star reputation and family feel

Compensation: $50,000.00 - $60,000.00 per year

ECI Comfort

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Vacancy posted 4 days ago

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