Customer Service Representative & Field Service Dispatcher ONSITE

Job Description

Job Description

Customer Service Rep & Field Service Dispatcher

Mister Sparky Electric is a nationally recognized residential electrical service brand. We are launching a new franchise location serving Greater Philadelphia. We are seeking a highly organized and motivated professional to join our residential electrical team. This CSR role combines inbound call management and field service dispatch, directly impacting daily revenue, technician productivity, and customer experience.

Location: Glenside/Jenkintown, PA
This is an onsite position (not remote).
Position Type: Salaried, Non-Exempt Qualifications

Required(all below):

• 3+ years dispatch or high-volume call center experience (recent) with booking targets 
• Experience in HVAC, plumbing, electrical, home services, or similar field service industry
• Experience using a field service CRM (ServiceTitan, Jobber, or similar)
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment

Preferred:

• Prior home service office coordination experience 
• Strong Social Media presence and/or skills to collect, build and post content and improve company branding

Responsibilities:

• Answer inbound service calls with professionalism and urgency
• Convert calls into scheduled service appointments
• Enter and maintain accurate job information in CRM (ServiceTitan, Jobber, or similar)
• Build and manage daily technician schedules
• Optimize routes and fill cancellations
• Monitor technician progress and support same-day scheduling
• Track booking rate, technician utilization, and related KPIs
• Provide administrative and operational support to the General Manager
• Occasional support with marketing coordination as needed on Social Media

Compensation & Benefits

• Base Salary Range: $42,000 – $52,000 annually (based on experience)
• Performance Bonus: Additional earnings tied to booking conversion, technician utilization, and revenue goals
• Vacation Time
• Health, Dental and Vision Insurance available*
• Ongoing training & professional development
• Opportunity for career growth as the business expands to become Office Manager and Operations Manager

What Success Looks Like in This Role

• Strong booking conversion rate from Day 1
• Technicians fully scheduled with minimal idle time
• Reduced cancellations and efficient gap filling
• Accurate CRM documentation and clear daily reporting

Work Schedule: Full-time position. Some evenings or weekends may be required based on business needs.

Physical Requirements: This role requires prolonged periods of sitting, working at a computer, and speaking on the phone. The employee must be able to communicate clearly and occasionally lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mister Sparky is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or hiring process, please notify us.

Pre-employment background check and drug screening required; periodic background reviews and random drug testing may be conducted after hire.