Customer Service Rep
ROSALIE RIOS INSURANCE AGENCY, LLC Farmers Insurance
Job Description
Job Description
Are you looking for your forever job? Because we're looking for our forever employee... Our insurance is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Part-Time / Full-Time Customer Service . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!
Responsibilities
- Handle all incoming claim calls from customers and follow-up.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
- Provide customers with additional information about new products and services.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Attend industry events to network and build relationships.
- Attend training and continuing education courses.
- Handle customer renewals.
Requirements
- Bilingual, fluent in both English and Spanish is beneficial.
- Proficiency to multi-task, follow-thru and follow-up.
- Must be highly self-motivated and Problem-Solving.
- Professional phone etiquette.
- Great Customer Service Skills.
- Ability to tactfully handle stressful and difficult situations.
- Be capable of handling customer rejection.
- Strong communication and negotiation skills.
- No insurance experience required but must be willing to learn
Benefits
Hands on Training###Career Growth Opportunities###
Vacancy posted 6 days ago
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