Customer Service Rep

Job Description

Job Description

Are you looking for your forever job? Because we're looking for our forever employee... Our insurance is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Part-Time / Full-Time Customer Service . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!

Responsibilities

• Handle all incoming claim calls from customers and follow-up.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
• Provide customers with additional information about new products and services.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Attend industry events to network and build relationships.
• Attend training and continuing education courses.
• Handle customer renewals.

Requirements

• Bilingual, fluent in both English and Spanish is beneficial.
• Proficiency to multi-task, follow-thru and follow-up.
• Must be highly self-motivated and Problem-Solving.
• Professional phone etiquette.
• Great Customer Service Skills.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• No insurance experience required but must be willing to learn

Benefits

• Hands on Training
• Career Growth Opportunities