Lead Epic Ambulatory Analyst - Remote / Telecommute

Job Description

Job Description

Job Overview:

Lead configuration, build, testing, deployment, and support activities for Epic Ambulatory and MyChart modules.

Responsibilities:

• Gather and analyze business, clinical, and operational requirements from healthcare stakeholders.
• Configure Epic Ambulatory workflows including scheduling, charting, orders, referrals, encounters, and provider documentation.
• Configure and optimize MyChart functionalities including online scheduling, appointment management, patient messaging, eCheck-In, bill payment, prescription renewals, and patient engagement tools.
• Collaborate with clinicians, physicians, nurses, and operational teams to improve ambulatory workflows.
• Conduct workflow assessments and recommend process improvements aligned with Epic best practices.
• Support integrated workflows across Prelude, Cadence, Orders, Clinical Documentation, Referrals, and Revenue Cycle applications.
• Develop system design documents, build specifications, test scripts, training materials, and operational procedures.
• Execute unit testing, integrated testing, regression testing, and user acceptance testing.
• Participate in go-live planning, cutover activities, and hypercare support.
• Troubleshoot production issues and coordinate resolution with Epic and cross-functional teams.
• Support upgrades, new feature implementations, and regulatory requirements.
• Provide knowledge transfer sessions and end-user support to clinical and operational teams.
• Ensure compliance with healthcare security, privacy, and organizational standards.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Healthcare Informatics, Information Systems, or a related field.
• 8+ years of healthcare IT experience with strong Epic implementation/support experience.
• Epic Ambulatory Certification required.
• Epic MyChart Certification preferred.
• Experience in full lifecycle Epic implementation projects.
• Strong understanding of ambulatory clinical workflows and patient engagement solutions.
• Experience with workflow analysis, system configuration, testing, and production support.
• Knowledge of healthcare interoperability standards and integrated Epic ecosystems.
• Strong stakeholder management and communication skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills:

• Additional Epic certifications such as Cadence, Prelude, *** Planet, Orders, or Care Everywhere.
• Experience supporting virtual care, telehealth, and digital patient engagement initiatives.
• Familiarity with HL7, FHIR, APIs, and healthcare integrations.
• Experience in Agile and Waterfall delivery methodologies.
• Exposure to reporting tools such as Reporting Workbench, SlicerDicer, or Clarity.

Key Competencies:

• Healthcare domain expertise.
• Clinical workflow optimization.
• Patient engagement solutions.
• Requirements gathering and analysis.
• Testing and validation.
• Stakeholder management.
• Problem-solving and troubleshooting.
• Documentation and training.
• Communication and collaboration.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.