IT Business Analyst - Business Applications

Position Overview

USC Finances Business Services department is seeking an IT Business Analyst Business Applications to administer and support enterprise Software-as-a-Service (SaaS) applications within its procure-to-pay (P2P) environment including JAGGAER Concur and AppZen.

Business Services supports the entire university through back-office functions spanning procurement accounts payable corporate cards supplier management and related purchasing and payment activities. The department provides systems and infrastructure that enable USCs schools and administrative units to procure goods and services manage expenses and process payments in accordance with university policies and applicable requirements.

Reporting to the Senior IT Business Analyst this position provides hands-on administration and support for Business Services enterprise applications including application configuration system monitoring troubleshooting testing integrations enhancements and business process support. The role serves as a functional bridge among Business Services campus users USC Information Technology Services (ITS) and application vendors.

Work Arrangement

This is a remote opportunity. On rare occasions the position may require on-site attendance based on business needs.

The university reserves the right to modify the work arrangement based on business needs.

The Opportunity

This position offers the opportunity to take meaningful ownership of enterprise business applications supporting procurement and expense operations across USC. As a key member of the Business Services systems team the IT Business Analyst Business Applications will have a high degree of autonomy while partnering with university stakeholders ITS and solution providers to solve complex system and integration challenges.

The role also provides exposure to evolving financial technologies and business processes. This opportunity is well suited for an application professional who enjoys hands-on system administration problem-solving cross-functional collaboration and seeing the impact of their work across a large university environment.

Key Accountabilities

• Administers monitors and supports enterprise SaaS and cloud-based business applications including serving as the system administrator for solutions within Business Services P2P portfolio including JAGGAER Concur and AppZen.
• Monitors application health and error queues investigates failed or stuck transactions and helps ensure applications and integrated systems are operating and communicating effectively.
• Troubleshoots application access transaction and integration issues. Investigates potential causes develops proposed solutions and coordinates issues through resolution.
• Prioritizes and responds to application support requests received through ServiceNow email and other support channels. Provides responsive support to users across the university.
• Administers application configurations and coordinates system enhancements upgrades testing and other SaaS administration activities.
• Partners with USCs Information Technology Services (ITS) organization solution providers consultants and university stakeholders to investigate technical issues support system integrations and coordinate approved changes.
• Gathers and translates business requirements into application solutions that support established business processes and university policies.
• Develops test scripts executes testing and user acceptance testing (UAT) documents results and identifies and tracks defects through resolution.
• Identifies opportunities to improve and automate business processes and application functionality.
• Provides application guidance training and support to campus users and develops instructional or support materials as needed.
• Collaborates with colleagues both within and without Business Services in support of enterprise-wide initiatives.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Work Schedule

The regular work schedule for this position is Monday through Friday 8:00 a.m. to 4:30 p.m. PST. Work schedules may change at any time to accommodate business needs and the working location of the employee.

Occasional availability outside of regular working hours may be required to support system upgrades or other business needs. Overtime may be available based on business needs.

Minimum Requirements

• One year of hands-on experience administering and/or supporting (SaaS) cloud-based or other enterprise business applications including application configuration monitoring maintenance and/or user administration.
• Experience supporting applications or solutions that support procure-to-pay (P2P) and/or travel and expense processes.
• Demonstrated ability to troubleshoot enterprise application issues including investigating system errors failed transactions application functionality and/or integrations between systems.
• Ability to coordinate application issue resolution with business stakeholders IT teams software vendors and/or other technical partners.
• Experience supporting application enhancements upgrades testing and/or system changes.
• Demonstrated ability to independently manage application support requests and follow technical or functional issues through resolution.
• Strong communication problem-solving organizational and customer service skills with the ability to communicate effectively with technical and nontechnical audiences.
• Ability to work independently manage competing priorities collaborate across teams and maintain strong follow-through and attention to detail.

Preferred Requirements

• Bachelors degree in management information systems or a related field.
• Two or more years of experience administering and supporting enterprise SaaS and/or cloud-based business applications.
• Experience administering JAGGAER or a comparable procure-to-pay application.
• Familiarity with Concur and/or AppZen.
• Background supporting system integrations integration management or integration services within an enterprise application environment.
• General understanding of on-premise and cloud-based application architectures.
• Knowledge of procure-to-pay business processes including requisitioning purchase orders invoicing and related workflows.
• Experience supporting travel and expense management solutions.
• Experience working in a higher education environment.

In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence community well-being open communication and accountability.

Employee Benefits

USC offers a wide variety of benefits and programs that support our staff and their families. This support advocates work-life balance and employee well-being. USC employees are connected by the traditions and history that make us proud to be Trojans and the work culture thrives on mutual respect trust and synergy amongst all its members. Join us!

The hourly rate range for this position is $43.27 $46.00. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.

One year of hands-on experience administering and/or supporting (SaaS) cloud-based or other enterprise business applications including application configuration monitoring maintenance and/or user administration.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to the

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at . Inquiries will be treated as confidential to the extent permitted by law.

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