Front Desk Agent

Front Desk Agent

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrivebringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

At The Royal Sonesta Chase Park Plaza Hotel, our Front Desk Agents do more than check guests in. They create unforgettable first impressions and set the tone for exceptional stays. This role is perfect for hospitality professionals who thrive in a fast-paced environment, love connecting with people, and take pride in delivering personalized service. You'll be at the center of the guest experience, ensuring every arrival, stay, and departure is seamless, welcoming, and memorable.

What You'll Do

Create Exceptional Guest Experiences

• Welcome guests warmly and professionally, creating a memorable first impression
• Manage check-in and check-out efficiently and accurately
• Anticipate guest needs and provide personalized recommendations
• Handle guest inquiries, requests, and concerns with professionalism and care
• Ensure every guest interaction reflects Sonesta's commitment to excellence

Operate the Front Desk with Excellence

• Process payments, post charges, and manage guest accounts securely
• Issue room keys and safe deposit boxes
• Maintain confidentiality of guest information and financial transactions
• Support reservation changes, cancellations, and new bookings
• Promote room upgrades and hotel services to enhance guest experience and maximize revenue

Serve as a Hotel Ambassador

• Provide information about hotel amenities, dining, and local attractions
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests
• Stay informed on hotel offerings, promotions, and local events
• Support overall front office operations and team success

What Makes You a Great Fit

You Bring:

• A genuine passion for hospitality and guest service
• Strong communication and interpersonal skills
• The ability to stay calm, professional, and solution-focused under pressure
• Attention to detail and strong organizational skills
• A professional, polished presence

Preferred Experience:

• Previous hotel or hospitality experience (preferred)
• Experience with Opera or similar property management systems (preferred)
• Microsoft Office proficiency

Required:

• High School diploma or equivalent
• Ability to stand for extended periods
• Ability to lift up to 20 pounds occasionally

Schedule & Work Environment

• Flexible schedule required, including weekends and holidays
• Day, evening, and overnight shifts available
• Fast-paced, guest-facing environment

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.