Service Technician I - Scale

Cross Company Technician Position

At Cross Company, we don't just show up for workwe show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and/or repair customer's industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

• Maintenance, calibration and/or repair of Industrial Scales
• Respond to Call Service (Emergency) to fix and repair Customer's Scales calls could be during or after working hours. Must be willing to work some overtime and weekend hours may also include some overnight travel.
• Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

1. Strong mechanical, electronic and/or technical background in industrial environment
2. Valid driver's license and clean driving history required
3. Class B CDL license a plus
4. Welding and/or Concrete knowledge is a plus
5. Strong interpersonal and customer service skills
6. 2 Year Technical Degree preferred but not required
7. Military service or calibration experience a plus
8. Computer literate
9. Performance driven and customer focused
10. Local travel, occasional overnights required

Core Competencies:

1. Commitment to Excellence - Check your work
2. Customer Relationship Management - communicate with customers to deliver better service
3. Methodical Approach - troubleshooting
4. Team Building

Physical Demands of the Position:

• Stands greater than four hours at a time
• Stoops and bends below knee level 8 10 times an hour
• Lifts and carries less than 100 pounds repetitively
• Climbs stairs more than four times in an eight hour shift
• Pushes / pulls objects greater than 25 pounds
• Reaches out; Reaches overhead
• Repetitively uses feet to walk and to drive
• Repetitively uses hands
• Grips with hands