Senior Engagement Manager - ServiceNow

We are seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, stakeholder relationship management, financial accountability, and Agile/Scrum expertise. The ideal candidate will have strong experience with ServiceNow implementations and will serve as a trusted advisor and delivery lead across multiple workstreams. This is a remote position with occasional travel as needed. Key Responsibilities Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with project goals, timelines, and budgets. Manage multiple concurrent engagements, each with distinct scope and complexity. Oversee project planning, execution, and governance using Agile and Scrum methodologies. Facilitate sprint planning, backlog grooming, and retrospectives, and serve as Scrum Master for delivery teams. Build and maintain strong executive-level stakeholder relationships, serving as the primary point of contact for delivery. Host workshops to gather requirements, align expectations, and drive consensus on delivery plans. Maintain high levels of stakeholder satisfaction and proactively address risks and escalations. Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking. Review and approve Statements of Work (SOWs), change orders, and resource allocations. Monitor utilization and ensure delivery teams are aligned with financial targets. Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC. Collaborate with technical leads and architects to ensure solution integrity and platform scalability. Support platform governance, roadmap development, and value realization initiatives. Required Qualifications Significant experience leading complex ServiceNow engagements and implementations. Strong experience in end-to-end project delivery, including planning, execution, governance, and financial management. Experience managing multiple concurrent engagements with varying scope and complexity. Strong knowledge of Agile and Scrum methodologies, including experience facilitating sprint planning, backlog grooming, and retrospectives. Experience serving as a Scrum Master for delivery teams. Strong stakeholder relationship management and communication skills, including experience working with executive-level stakeholders. Experience managing project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking. Experience reviewing and managing Statements of Work (SOWs), change orders, and resource allocations. Strong understanding of ServiceNow platform capabilities and enterprise implementations. Ability to collaborate effectively with technical leads and architects on solution integrity and platform scalability. Preferred Qualifications Experience across ServiceNow modules including ITSM, ITOM, HRSD, CSM, and GRC. Experience supporting ServiceNow platform governance, roadmap development, and value realization initiatives. Experience managing complex enterprise delivery programs with multiple workstreams. #J-18808-Ljbffr