Sales Associate

Sales Associate

• Provides prompt, courteous customer service by discovering guest’s needs.
• Rings up all sales on cash register, or point-of-sale equipment properly and accurately. Using suggestive selling techniques.
• Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold.
• Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers. Ensures proper cash handling procedures and policies are followed.
• Safeguard cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual.
• Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times.
• Reacts and reports to customer complaints tactfully and promptly.
• Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Performs service transactions by company policy such as s lottery sales and redemption; vendor coupon redemptions; company approved credit cards, etc.
• Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reports such activities to the Facility Manager.
• Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, etc.).
• Complies with all food safety behaviors including proper handling procedures, temperature requirements, and established sanitary standards.
• Receives products from vendors, following correct procedures. Assist management in vendor check-in.
• Maintains merchandise including proper rotation, storage, stocking, and pricing promptly/accurately.
• Assists in maintaining proper inventory levels and audits.
• Maintains knowledge of all product offerings and promotions.
• Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
• Maintains a professional appearance by company uniform and personal appearance policy.
• Performs other duties as assigned.
• Reports to work on time and when scheduled. 

Qualifications:

Education/Experience:

• Must meet the minimum age requirements as defined per company policy. 
• High School diploma or GED is preferred. 
• Previous sales experience is preferred. Maintains current food handlers or food safety certification as required by the county. 
• Must be authorized to work in the United States.

Knowledge and Skills:

• Demonstrates sales and customer service skills. 
• Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and to speak effectively before customers and employees. 
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. 
• Ability to exercise sound judgment and work with minimal supervision. 
• Ability to perform basic computer skills.

Physical Functions:

• Must be able to stand and/or walk for a full shift.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level (i.e., assisting in stocking/maintaining inventory levels).
• Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing a hand truck).
• Ability to bend at the waist with some twisting, up to one hour of the workday.
• May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials, and/or place or remove signs.
• Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.

Working Conditions:

• Equipment, Tools, and Materials.

Work Schedule:

• Employee performs approximately 95% of work indoors. Outside work will be required.
• The employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer.
• Employees must be able to utilize the following electric equipment: telephone, cash register, fuel console, lottery machine, money order machine, microwave, grill, coffee/cappuccino machine, etc.
• Employees must handle liquids and certain cleaning solvents.
• Committed to work assigned hours and/or adjusting work schedule as requested by manager.
• Must be able to work flexible hours (nights, weekends, and holidays).
• Stores operate 24 hours a day, 7 days a week.

Reasonable accommodations may be made to enable individuals with disabilities.