Case Manager I

Case Manager

The Case Manager provides clients with essential behavioral health case management services, focusing on implementing individualized service plans to address behavioral health needs, substance use challenges, and housing stability. This position works collaboratively with other members of the client's care team to identify and access services necessary for the client to stabilize and achieve their goals.

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

This program provides supportive services to adults who are unhoused in the Anchorage community. The program is dedicated to helping individuals move from crisis to stability, improving their quality of life, and empowering them to achieve their full potential. Through this collaborative, trauma-informed approach, we support each client in their unique journey toward healing, stability, and lasting well-being. We do this by providing behavioral health support, health and wellness, housing assistance, and peer support.

Required Competencies:

• Accountability
• Adapting to Change
• Confidentiality
• Communicating Effectively
• Cultural Competence
• Decision Making/Judgment
• Delivering High-Quality Work
• Results Orientation
• Teamwork
• Stress Tolerance
• Empathy
• Knowledge

Responsibilities:

• Behavioral Health Support
• Resource Coordination
• Documentation & Billing
• Crisis Intervention & Support
• Ongoing Support & Advocacy
• Collaboration & Coordination
• Community Resource Knowledge

Qualifications:

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.

Case Manager I

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.

Case Manager II

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Case Manager I.

Case Manager III

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.

Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

Case Manager IV

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.

Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

Work Environment:

The work environment is generally that of a typical shared indoor office space. Case Managers can also expect to do outreach and case management in shelters and agencies throughout the community, in housing obtained for clients, or in public settings for unhoused clients, such as libraries and dining areas. Physical demands: Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. Driving is required. Travel: Travel out of Alaska is rare. Travel within Anchorage is required.