Korean-Speaking Case Manager

Job Description

Job Description

Shine Bright Care is looking to hire a Korean-speaking Case Manager with experience in the field and a heart for serving others. If you are compassionate, detail-oriented, and fluent in Korean and English, we encourage you to join our team!

BASIC FUNCTION:

Performs a variety of administrative and case management functions. Processes and maintains consumer files and databases, ensuring all records comply with State and Federal regulations. Provides language support and culturally competent services to Korean-speaking consumers and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary contact for Korean-speaking Consumers, Legal Representatives/Guardians, and family members
• Provide translation and interpretation support in Korean and English as needed
• Prepare documentation and attend Consumers’ initial and annual assessments
• Process new Consumer intake documentation
• Request Verification of Diagnosis (VOD) and Qualifying Diagnoses Certification (QDC) from consumers’ physicians
• Request and process Consumer supplies through vendors 
• Request and process Consumer products such as Life Line Services
• Submit completed documentation to the State of Alaska for processing
• Complete Consumers’ sample timesheets (PCA/Waiver) for signature
• Prepare Personal Care Assistant Tool (PCAT) signature pages and submit to the State
• Assist Consumers with hiring and terminating Personal Care Assistants (PCAs)/Caregivers
• Participate in Consumers’ Fair Hearings
• Write and process expedited assessments and amendments
• Process incoming and outgoing transfers
• Schedule and attend home visits (twice per year for PCA clients; quarterly for waiver clients)
• Facilitate Consumer meetings, ensuring all program requirements, policies, and procedures are clearly communicated (including in Korean when needed)
• Ensure compliance with program requirements, safety procedures, contracts, and State/Federal regulations
• Maintain strict confidentiality and handle sensitive information with professionalism
• Complete Critical Incident Reports and submit to the State within 24 hours
• Organize and prioritize large volumes of information (paper and electronic filing)
• Work independently and collaboratively on ongoing and special projects
• Maintain a professional and positive representation of the organization at all times
• Assist Office Manager, Executive Director, Care Coordinator Administrator, and CEO as needed
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Fluent in Korean and English (required)
• Strong interpersonal and customer service skills
• Knowledge of HIPAA (1996) and ability to maintain confidentiality
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); typing speed of 65 WPM preferred
• Experience with multi-line phones, copiers, and fax machines
• Strong written and verbal communication skills in both languages
• Ability to stay organized and manage multiple tasks in a fast-paced environment
• Ability to follow written and verbal instructions effectively
• Dependable with consistent attendance and punctuality

QUALIFICATIONS:

• High school diploma or GED required
• Must be at least 18 years old
• Valid Alaska Driver’s License required
• Must pass a Criminal Background Check
• Strong interpersonal skills with the ability to handle sensitive situations with professionalism and diplomacy
• Ability to communicate effectively with individuals at all organizational levels
• Proficiency in computer applications (Outlook, Word, Excel, PowerPoint)
• Strong attention to detail and ability to meet deadlines in a fast-paced environment

WORK ENVIRONMENT:

• Office-based position
  
• Travel to client residences may be required