Fraud Specialist/Fraud Operations Specialist II

Job Title

Hybrid – 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park, KS office or the Allentown, PA office. Depending on workload and business needs, the schedule may transition to 3 days/week onsite later in the engagement.

Technology Requirements

• Microsoft Office Suite
• Experience with ticket and case management systems
• Basic data analysis and reporting skills

Daily Tasks

• Conduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
• Gather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
• Document investigative activities, findings, and recommendations in case management systems.
• Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
• Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
• Coordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
• Support customer privacy investigations and regulatory response activities as needed.
• Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
• Participate in case reviews, team discussions, and other investigative activities as assigned.

Preferred Background / Prior Work Experience

• 1–3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
• Experience conducting research, fact-finding, case documentation, and investigative analysis.
• Experience handling sensitive or confidential information.
• Familiarity with case management systems and investigative documentation practices.
• Some college preferred

Priority Soft Skills

• Strong attention to detail
• Dependable and organized
• Critical thinking and problem-solving
• Effective written and verbal communication
• Ability to manage multiple priorities and deadlines
• Team-oriented mindset
• Sound judgment and discretion when handling sensitive matters

Additional Qualifications

• Experience working with sensitive customer, employee, or business information preferred.
• Proficiency with reporting, documentation, and case tracking processes preferred.
• Ability to analyze information from multiple sources and clearly document findings.
• Experience supporting compliance, privacy, employment, or policy-related investigations preferred.