Appointment Scheduler - Medical Office Coordinator

Appointment Scheduler - Medical Office Coordinator Clayton, NC $34,499 - $46,099 a year Job Type: Full Time Summary This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery. Key Responsibilities Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms. Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required. Perform insurance eligibility and benefit verification through electronic data interchange, web access, and direct payer communication, documenting results accurately. Pre-register patients for upcoming visits and provide appointment reminders, including preparation instructions and financial responsibility information. Collect patient liabilities such as co-payments, co-insurances, deductibles, deposits, and outstanding balances during pre-registration. Educate patients, families, and physician offices about diagnostic test preparations and scheduling instructions. Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies. Education High school diploma or equivalent required. Preferred coursework in Business, Health Care Administration, or Computer Technology. Medical terminology proficiency required within the first year of employment. Experience 1-2 years of insurance or clerical experience in a hospital or medical office setting. Skills and Abilities Successful completion of pre-employment and post-training testing. Knowledge of insurance processes and payment collection. Proficiency with Microsoft Office software. Strong verbal and written communication, customer service, and problem-solving skills. Ability to manage complexity and stress in a dynamic healthcare environment. Flexibility to work department hours, including possible shift rotations. Physical Requirements Effective oral communication and sensory abilities to collect information. Dexterity to operate office equipment. Work in a well-lit, temperature-controlled office or call center environment. Ability to lift or move items up to 50 pounds occasionally. MLee Healthcare Staffing and Recruiting, Inc