Technical Service Support

Job Description

Job Description

Key Responsibilities: WORKING SCHEDULE: Mon - Fri, 2 pm to 10:30 pm

• Perform functional testing, calibration, troubleshooting, assembly, and disassembly of electronic instrumentation.

• Diagnose and resolve issues to ensure equipment meets established specifications and performance standards.

• Apply technical knowledge to support both internal teams and external customers with effective solutions.

• Maintain detailed documentation of service activities and ensure compliance with quality and safety standards.

• Communicate effectively with cross-functional teams, including field service personnel and customer representatives, to ensure customer satisfaction.

• Collaborate on continuous improvement initiatives and contribute to innovative solutions within the designated area of expertise.

Qualifications:

• Hands-on experience in electronic testing, calibration, and repair.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to interpret technical documentation and schematics.

• Effective communication skills and a customer-focused mindset.

• Relevant technical degree or certification in electronics, engineering technology, or a related field is preferred.

Requirements:

• Prior experience is strongly preferred. Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment.

• Prior experience is strongly preferred working with high voltage and current instruments.

• This position requires some education, specialized training/certification, or Military experience.

• Experience using automated calibration software platforms (STE, PC Based, METCAL, TME, etc.) is a plus.

• Strong PC (MS Windows/Office) skills are a must.

• PMEL experience strongly desired.

• Requires excellent communication and organizational skills.

• Demonstrates electronic and mechanical competence.

• Works with clearly defined objectives on customer service assignments that may be repetitive in nature.

• Solves technical problems of limited scope and complexity.

• Performs adjustments, calibrations, and basic repairs.

• Escalates more difficult repairs to experienced technicians.

• Exhibits the ability to build and maintain professional relationships with a wide range of people.

• Adheres to the highest standards of business ethics.

• Provides consistent, solid contribution to team and service center delivery goals.

• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high-quality service and minimization of re-repair.

• Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.

• Adheres to established production processes and is responsible for achieving established team production goals.