Senior Field Service Representative

Senior Field Service Representative

Eaton's Engineering Service & Systems Division is currently seeking a Senior Field Service Representative. This role is located out of Worthington, OH to service the Cincinnati, OH; Columbus, OH; and Indianapolis, IN district.

This travel-based role involves installing, testing, maintaining, troubleshooting, and repairing electrical switchgear systems at industrial, commercial, and critical infrastructure sites.

Field Service positions include a company vehicle and a guaranteed 40-hour paid workweek.

This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

The expected annual salary range for this role is $84000 - $123000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums.
• Career growth, mentorship and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.

Qualifications:

Basic Qualifications:

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Must be authorized to work in the United States without company sponsorship now or in the future.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of WORK LOCATION to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must have a valid driver's license with an acceptable driving record.

Preferred Qualifications:

• Associate degree or higher from an accredited institution.
• Bachelor's degree in Engineering from an accredited institution.
• Electrical or General Contractor's License.
• Professional Engineering License.
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
• NIET/NETA certification.

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly.
• Strong problem-solving and logical thinking skills.
• Works well under time constraints and in stressful situations.
• Explain technical problems and solutions.
• Collaborates effectively with the team to meet project deadlines.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.