Guest Experience Coordinator

Job Description

Job Description

Guest Experience Coordinator

Modena Ristorante Vinoteca | Marietta, GA

Exceptional hospitality begins at the front door.

At Modena Ristorante Vinoteca , we believe the guest experience starts the moment someone walks through our doors. We are seeking an energetic, polished, and hospitality-driven Guest Experience Coordinator to lead our front door operations and help create memorable first and last impressions for every guest.

If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to meet you.

About Modena

Located in West Marietta, Modena Ristorante Vinoteca is an upscale Italian restaurant known for handcrafted cuisine, an award-worthy wine program, wood-fired pizza, and genuine hospitality. Our team is passionate about creating unforgettable dining experiences, and every position plays an important role in that mission.

What You'll Do

As our Guest Experience Coordinator, you'll be responsible for ensuring the front of the restaurant operates smoothly while creating an exceptional arrival experience.

Responsibilities include:

• Welcome every guest with warmth, confidence, and professionalism.
• Manage reservations using Resy while maximizing seating efficiency.
• Coordinate seating to support a smooth dining room flow.
• Lead and mentor the host team during service.
• Communicate continuously with managers, servers, and kitchen staff.
• Monitor wait times and keep guests informed.
• Handle special requests and guest concerns with professionalism.
• Maintain a polished, organized, and inviting entrance.
• Help create memorable experiences that encourage guests to return.

We're Looking For Someone Who

• Experience in upscale hospitality, restaurants, hotels, or customer-facing service is preferred
• Enjoys interacting with guests and making people feel welcome.
• Is calm, organized, and solutions-oriented under pressure.
• Has excellent communication skills.
• Pays attention to details and presentation.
• Is dependable, punctual, and professional.
• Is available to work at least two weekday shifts and two weekend shifts , including evenings.

Why You'll Love Working Here

At Modena, you're more than a host—you are the face of our restaurant.

We invest in our team through training, mentorship, and opportunities to grow into leadership and other front-of-house positions. We believe exceptional hospitality begins with exceptional people.

What We Offer

• Competitive hourly pay
• Flexible scheduling
• Growth opportunities within the company
• Employee dining discounts
• Professional hospitality training
• Supportive team environment
• Beautiful upscale workplace

Modena Ristorante Vinoteca, situated in the heart of Marietta, GA, is not just a restaurant; it's a destination where the essence of Italian fine dining meets Southern hospitality. Opened in 2021, Modena has quickly become a cornerstone of the local dining scene, known for its exquisite Italian cuisine, sophisticated wine selections, and a warm, inviting atmosphere.
At Modena, our team is our family. We foster a supportive and collaborative environment where every member is encouraged to grow professionally and personally. Employees are provided with extensive training and continual learning opportunities, allowing them to master the art of Italian cuisine and service.
We value passion, dedication, and a desire to excel in the hospitality industry. If you're looking to advance your career in a thriving, community-focused setting, Modena Ristorante Vinoteca offers the perfect platform to achieve your professional goals while contributing to a vibrant local business.

Company Description

Modena Ristorante Vinoteca, situated in the heart of Marietta, GA, is not just a restaurant; it's a destination where the essence of Italian fine dining meets Southern hospitality. Opened in 2021, Modena has quickly become a cornerstone of the local dining scene, known for its exquisite Italian cuisine, sophisticated wine selections, and a warm, inviting atmosphere.\r\nAt Modena, our team is our family. We foster a supportive and collaborative environment where every member is encouraged to grow professionally and personally. Employees are provided with extensive training and continual learning opportunities, allowing them to master the art of Italian cuisine and service.\r\nWe value passion, dedication, and a desire to excel in the hospitality industry. If you're looking to advance your career in a thriving, community-focused setting, Modena Ristorante Vinoteca offers the perfect platform to achieve your professional goals while contributing to a vibrant local business.