Office Coordinator

MICHELIN RACEWAY ROAD ATLANTA

Recognized as one of the world's best road courses, Michelin Raceway Road Atlanta is a 2.54-mile road course situated in the rolling hills 35 minutes north of Atlanta. The multi-purpose facility hosts the 10-hour Petit Le Mans race that closes out the IMSA schedule and is the final of the four endurance races contested by the series. The track prides itself on a family-friendly atmosphere, with a "Kids 12 & Under Are Always Free" policy.

Job Title: Office Coordinator

The Office Coordinator supports efficient office operations and provides administrative assistance to department leaders and employees in the Road Atlanta office as needed. In addition, serves as receptionist by greeting, welcoming, and directing visitors appropriately; operates a multi-line telephone system, directing callers to appropriate personnel and answering general questions regarding the company. The Office Coordinator serves as ticketing support and performs ticket sales, as well. This position reports to the Manager, Ticketing and Merchandise Sales.

Essential Duties and Responsibilities Include the Following

Administrative/Office Support Responsibilities

• Perform daily office opening procedures, including activating lights and basic office systems to ensure operational readiness.
• Serve as the primary reception contact by answering incoming calls, greeting visitors, routing inquiries, taking messages, and resolving routine questions when possible.
• Maintain a professional and welcoming appearance in reception, lobby, conference room, caf, and other common office areas.
• Receive, sort, and distribute incoming mail, packages, and publications, including processing UPS and FedEx shipments.
• Maintain inventory and stock levels for office, caf, break room, staging, and supply areas; replenish supplies as needed.
• Coordinate staff meals and catering arrangements for meetings and larger company events throughout the year.
• Assist with employee onboarding logistics, including building access requests, parking coordination, badge pickup, and first-day preparation.
• Provide administrative and clerical support to departments as needed, including scheduling meetings, preparing correspondence, copying, filing, and serving as backup support during employee absences.

• Supports ticketing operations by processing payments for event tickets, camping, and parking accommodations as needed.

Ticket Operations Support Responsibilities

• Provides operational support for ticket sales and customer transactions, including use of Ticketmaster and related ticketing systems.
• Assists management with ticketing functions during peak periods or in the absence of the manager to ensure seamless customer service and event support.
• Maintains working knowledge of ticketing platforms and payment procedures to effectively support sales and guest service operations.
• Responds to customer inquiries related to ticket purchases, parking, camping, and event access in a professional and timely manner.

Perform other duties as requested

Travel: none

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and three years of related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to other employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Proficient on company provided hardware and software, including Microsoft Word, Excel and Outlook

Other Skills and Abilities

• Exceptional interpersonal and telephone skills, especially when handling a high volume of inbound calls
• Able to interact well with different personalities at every level of the company, from entry level to senior executives
• Well organized, resourceful and able to handle multiple tasks at one time in a fast-paced environment
• Able to work with minimal supervision
• Excellent telephone and e-mail etiquette skills
• Ability to occasionally be on-call during off hours
• Able to occasionally work overtime hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.