Middle Office Client Solutions Lead, Managing Director

Who We Are Looking For We are seeking an experienced Client Solution Lead to drive a strategic, product- and commercial-led engagement with a large, complex, Global Asset Manager. This individual will serve as a senior solution and client partner for one of STT’s largest and most important client relationships, with responsibility for driving structured engagement, shaping negotiations, and defining an overall, end-to-end target operating model by the end of 2026. The ideal candidate will bring a strong understanding of State Street’s operations, technology, roadmap, and organizational structure, and will be able to translate those capabilities into a clear, compelling, and credible client narrative. This person must be able to articulate STT’s current-state offering, as well as its committed and aspirational roadmap, in a way that supports client objectives while advancing broader commercial goals. The successful candidate will be comfortable operating in a complex, matrixed environment and engaging credibly with senior client executives, internal product leaders, operations teams, technology stakeholders, and commercial partners. You will be expected to influence without direct authority, navigate ambiguity, manage organizational complexity, and drive progress through disciplined leadership, sound judgment, and strong executive communication. Why This Role Is Important to Us This role is critical to State Street as we deepen engagement with a large, strategic client and define a scalable, differentiated model for long-term partnership. The Client Lead will play a central role in aligning client priorities with STT’s product and commercial strategy, while ensuring that the resulting target operating model is practical, executable, and aligned to the firm’s broader business and technology direction. Success in this role will require balancing current-state capabilities, near-term commitments, and future-state aspirations to create a credible path forward for the client. The CSM will help shape a multi-year journey that strengthens the client relationship, protects commercial value, and positions STT to deliver a more integrated, end-to-end operating model over time. This is a high-visibility role with significant impact across client strategy, solution development, commercial engagement, and enterprise alignment. What You Will Be Responsible For As a Client Solution Lead, you will lead the end-to-end engagement required to define and socialize a target operating model for a major strategic client, while ensuring alignment across product, commercial, operations, and technology stakeholders. Key responsibilities include: Lead client-facing solution discussions and negotiations focused on defining an overall, end-to-end target operating model by the end of 2026; Including but not limited to Middle Office functions such as Collateral Management, Reconciliations, Cash Services and Corporate Actions Serve as a senior strategic partner to the client, building credibility and trust through thoughtful engagement, clear communication, and strong command of STT’s capabilities and strategic direction Articulate STT’s current-state offering, committed roadmap priorities, and aspirational future-state capabilities in a manner that is both commercially compelling and operationally credible Translate client objectives, pain points, and requirements into a clear operating model vision and a pragmatic, phased solution strategy Partner closely with product, commercial, operations, and technology teams to align STT’s internal perspective and deliver a coordinated approach to the client engagement Drive structured problem-solving across front-, middle-, and back-office considerations, including workflow design, service model definition, operational dependencies, and technology enablement Lead the development of interim, transitional, and target-state solution concepts that support client objectives while minimizing complexity, duplication, and unnecessary rework Navigate the STT organization effectively to identify decision-makers, remove obstacles, resolve competing priorities, and sustain forward momentum Facilitate senior-level discussions across business, product, and functional teams to drive alignment on key solution, commercial, and execution decisions Develop clear, concise materials that support executive decision-making, client negotiations, and internal governance processes Provide transparent updates on progress, risks, dependencies, issues, and decision points to senior leadership Ensure all solutioning and engagement activities comply with legal, regulatory, risk, and internal policy requirements Identify opportunities to improve consistency, repeatability, and effectiveness in how STT engages strategic clients on complex operating model transformation efforts What We Value Deep knowledge of State Street’s operations, technology capabilities, product direction, roadmap, and organizational structure Strong understanding of front-to-back operating models and the practical requirements associated with delivering large-scale client solutions Strong commercial acumen, including the ability to support strategic negotiations and align solution positioning to broader client and firm objectives Strong judgment, ownership, and accountability, with a clear bias toward action and outcomes Credibility in both internal and external forums, including the ability to challenge constructively and influence at senior levels High emotional intelligence, resilience, and the ability to sustain momentum in demanding, high-visibility situations A collaborative mindset and the ability to work effectively across product, commercial, technology, and operational teams Demonstrated alignment with State Street’s Enterprise Culture traits: Choose to Own It Break Through Silos Deliver Results Through Integrity Do Better Every Day Care for Colleagues, Clients, and Community Education & Preferred Qualifications Strong understanding of financial markets, asset servicing, investment operations, and technology-enabled operating models across front-, middle-, and back-office functions 15 years + experience in financial services presently in a leadership role, having managed large scale transformation roles. Bachelor’s degree in business, finance, technology, or a related field required Extensive experience in client solutioning, operating model design, strategic program leadership, product management, consulting, or a related leadership role within financial services Demonstrated experience leading complex, multi-stakeholder engagements involving strategic clients, commercial objectives, and enterprise-wide coordination Proven ability to lead negotiations and solution discussions with senior client stakeholders and internal executives Experience translating business strategy and client requirements into practical target-state designs and phased implementation approaches Willingness and ability to travel as required About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers Salary Range: $170,000 - $252,500 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement