Principal Account Technology Strategist

Responsibilities Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer's organization Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication. Possess a comprehensive understanding of customers' highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals. Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally. Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors. Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle. Assess the potential application of products to meet customers' business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn. Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders. Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change. Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process. Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution. Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally. Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership. Serve as an external spokesperson and evangelist for the company's vision and associated technologies. Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team's technical mindshare. Present and communicate effectively at an executive level to multiple customers and prospects. Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set. Maintain a solid understanding of competitive technologies and how to position to "win." Provide thought leadership for the team, providing feedback and ideas on best practices. An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry. Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement. Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives. Quickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customers. Possesses a deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments. Take ownership of outcomes, holding themselves and others accountable for delivering commitments and achieving strategic goals. Proven track record of driving significant revenue through strategic upselling, cross-selling, and new business development Expertise in aligning technology solutions with the customer's broader business strategy, ensuring that technology investments drive tangible business outcomes. Assist and drive projects and initiatives outside the ATS organization that help drive GTM strategies, product development, and direction. Provide thought leadership across multiple technologies to help customers reach the most value from their investments in our technology. Qualifications (knowledge, skills, abilities) Understanding Citrix's competitive domain and technologies. Broad understanding of the following: DaaS / VDI Applications Enterprise Browser Enterprise Mobility Management Networking Enterprise Security Data Management Data Analytics Passion for technology and innovation, and a proven "forward thinker." Strong understanding of business processes and their implementation into enterprise applications Analytical and negotiation skills, particularly at the C-level Exhibits a positive attitude, represents Citrix to business partners as well as customers in the best possible fashion, and fosters interest in our offerings Prioritizes and manages many diverse tasks Completes paperwork and uses internal Citrix account management applications in a timely fashion (expenses, CRM entries, feedback questionnaires) Excellent oral and written communication skills, as well as excellent presentation skills Strong work ethic, attitude, and follow-through ability Possesses a high level of specialized sales and product solution knowledge Compensation details may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $161,994-$242,992; CA generally ranges: $169,037-$253,555; All other locations fall under our General State range: $140,864-$211,296. Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance. #J-18808-Ljbffr Citrix Systems