Dispatcher
Gopher Sewer and Drain
Benefits:
Employee discounts
Health insurance
Paid time off
401(k)
Company parties
About Us: We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We’re looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.
Position Overview: We need dispatchers for the following shifts: Evening shift: Full Time 12PM-8PM Monday-Friday Weekend Shift: Part Time 9AM-7PM. Saturday-Sunday We are open to creating a combo as well
Dispatchers are responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.
Responsibilities:
Schedule and dispatch technicians to service calls and project jobs
Prioritize emergency and time-sensitive work
Communicate with customers regarding appointment times and updates
Coordinate with sales, project coordinators, and field crews
Monitor job progress and adjust schedules as needed throughout the day
Handle incoming calls and assist with booking service appointments
Maintain accurate records in scheduling/CRM software
Ensure efficient routing to maximize productivity
Filing
Cleaning
Others as needed
Qualifications:
Previous dispatching or scheduling experience preferred (home services a plus)
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Ability to stay calm under pressure and make quick decisions
Detail-oriented and dependable
Comfortable using computers, scheduling software, and phone systems
Preferred (but not required):
Experience in plumbing, sewer, HVAC, or construction industries
Knowledge of local service areas and routing
Compensation & Benefits:
Competitive hourly pay or salary (based on experience)
Paid training
Opportunities for advancement
Why Join Us?
Fast-paced, team-oriented environment
Essential role in daily operations
Growing company with long-term opportunities
Work that makes a real impact on customers every day
How to Apply: Send your resume to View email address on click.appcast.io for more information.
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