Administrative Coordinator 3

About This Job

This position serves as the first point of contact for visitors, members and guests, providing exceptional customer service, administrative support, and ensuring smooth operations at the lobby area. The position is responsible for greeting and welcoming members and other visitors in a friendly and professional manner, answer inquiries, provide information, and direct individuals to the appropriate staff member. Also responsible for other clerical tasks such as stats recording, mailing out 1099R per members' requests, beneficiary changes for active employees, monthly member calendar among other duties.

An ideal candidate will possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.

Minimum Qualifications

Two years of experience in administrative services. Experience substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties And Other Information

Job Duties:

• Greet visitors and ascertains their information needs.
• Receive and check for accuracy all documentation delivered to LASERS in person by members, agency representatives, and other visitors.
• Route all hand delivered documentation to the Document Management Center.
• Provide walk-ins and appointments with a visitor information sheet and comment cards regarding service received from both the receptionist and the analyst conducting the counseling session.
• Inform the Customer Service analyst via instant messaging, email, or telephone when walk-ins or appointments arrive.
• Maintain records/documentation and creates statistical reports using EXCEL.
• Process beneficiary changes for active members.
• Process requests for copies of 1099s
• Hand out retirement forms to walk-ins upon request.
• Provide limited, general information to the members about retirement processing.
• Maintain the lobby's appearance.
• Review all incoming legal documents.

Position-Specific Details:

Appointment Type: Probational

Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.

LASERS requires all new hires to serve a minimum of eighteen (18) months not to exceed twenty-four (24) months in probational status including permanent state employees.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Andrea H. Rogers

P.O. Box 44213 Baton Rouge, LA 70804-4213 View email address on click.appcast.io

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at

Parental Leave Up to six weeks paid parental leave More information can be found at

Holidays and Leave State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

*** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others